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Job Details:
Position Name : Bilingual Healthcare Receptionist
Location: Washington, DC 20010
Job ID : 1410d5624b3fed8a
Description : Posting Details
Posted: January 24, 2022
Full-Time
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Washington, DC 20010, USA
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Job Details
Description
COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community. We are looking for exceptional people who share our vision and values.
Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.
Inspiring Hope. Building Futures.
JOB SUMMARY: The Medical Receptionist (Bilingual) performs front desk duties for the medical clinic. The position welcomes visitors and clients, answers telephone calls, registers and schedules patients, provide customer service, handles cash, and interact with patients as important part of intake, eligibility and billing process.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Answers incoming telephone calls and welcomes all persons entering the clinic:
Transfers calls appropriately and uses the Electronic Medical Record (EMR) to update patients’ arrival status.
Schedules lab and provider appointments through the EMR, assuring provider continuity and patients’ satisfaction.
Serves as liaison between providers and patients.
Answers preliminary non-medical questions.
Makes reminder calls for next day appointments.
Calls patients and reschedules cancelled or missed appointments within 48 hours of missed appointment.
Updates patient information in the EMR as needed.
Distributes the daily incoming mail and packages and maintains the logbook for packages.
Handles cash regularly, to include receiving payment for provider visits and providing complete coverage of cashier duties as needed.
Orients and trains volunteers for the front desk and supervises their participation.
Assists in specialty referral process by notifying patients of upcoming specialist appointments, distributing referral letters, and maintaining a record of confirmed appointments.
Assists with implementation of Maryland Medicaid acceptance at the clinic as assigned.
Provides coverage for eligibility specialist as needed.
Performs other job-related duties as assigned.
EDUCATION and EXPERIENCE:
High School Diploma; Associates Degree preferred.
Two years’ administrative experience, preferably in a medical setting.
Experience working with the Latino community preferred.
SKILLS and COMPETENCIES:
Excellent written, verbal, and interpersonal communication skills in English and Spanish.
Ability to organize an office, handle multiple tasks concurrently, and ability to work effectively with patients, doctors, and a team.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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