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[New Job Opening] Care Coordinator job Vacancy in Remote

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Job Details:
Position Name :
Care Coordinator
Location:
Remote
Job ID :
3d8eca470cb6532d
Description : Care CoordinatorTake your career to the next level with an established, celebrated and unique mobile veterinary practice limited to in-home euthanasia services in the Colorado Springs area. Home With Dignity is seeking a Care Coordinator who is compassionate, self-motivated, supportive, and empathetic with excellent communication skills and the desire to assist pet families. As Care Coordinator, you will guide the client through the in-home euthanasia process and facilitate the scheduling of in-home appointments for Doctors. This position is remote and all communication with clients and doctors will be done over the phone.Care coordinators are extremely special to our team. They not only have a sincere passion for pets, but also possess an incredible amount of care and love for humans. As Care Coordinator, you play a key role in providing one of the greatest final gifts that we can give to a family’s cherished pet.Key Responsibilities:Answering client calls in a timely and supportive mannerAddress concerns and coordinate care compassionatelyGather and document the pet’s medical informationSchedule appointments in a logical and effective mannerSupport client relations with multiple veterinariansGo above and beyond to be compassionate when assisting clients, their pets, and doctorsCommunicate routinely with Operations Manager, veterinarians, and staff by keeping them informed of client issues, requests, appointment information, and any pertinent informationRequired Skills:Excellent communication skillsStrong and professional interpersonal skillsExercises critical thinking skillsStrong proficiency in computer literacy, navigation, and troubleshootingAbility to multi-task using multiple computer tabs/platforms while engaging in conversationMotivatedMust be comfortable with utilizing the internet and credit card processing systemsMust be able to quickly learn all platformsHigh attention to detail and accuracyDisplays compassion and confidence in all aspects of the positionPreferred Experience:At least 2 years of customer service experiencePrevious experience practicing front-line animal careLocation & Schedule:Located at HQ in Clayton, MOPart-time or Full-time opportunities availableBenefits for Full-Time EmployeesBenefits including, but not limited to: medical care, vision, dental care401kPaid time offMajor holidays offBonus opportunitiesJob Types: Full-time, Part-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:Monday to FridayWork Location: Remote
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