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[New Job Opening] Customer Service Advocate – Work at home – Cigna job Vacancy in Hartford, CT 06152

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Are you looking for a Job in Healthcare Field then this post may be relevant to you.
Job Details:
Position Name :
Customer Service Advocate – Work at home – Cigna
Location:
Hartford, CT 06152
Job ID :
e06f5c3e8a1cff0a
Description : Job Description
Does your dream job involve a healthy mix of helping others, problem solving, and a supportive, family-like team environment to top it all off? What about a starting pay of $ 16 – $18 an hour based on experience & education, medical benefits that start on day one, and 8 hours paid time off to volunteer with causes you’re passionate about? We thought so. Keep reading…
A bit more about us: we’re a global health service company dedicated to helping people improve their health, well-being and sense of security. As a Customer Service Advocate at Cigna, you’ll help our 95+ million members make the most out of their Cigna benefits. You’ll set our customers at ease and work from your toolkit to help solve problems and provide solutions. Above all, you’ll make an impact in the lives of others, day in and day out.
Here’s a little more about what you’ll do:
Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the chat the first time, every time.
Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you’re successful here (and enjoy your job too!)
Enjoy the perks of working in a wellness-oriented industry. Being at the frontline of customer problem solving can be tiring, so we do our best to look after you, too, by offering things like on-site gyms and cafeterias, massage appointments, and social activities.
What you should have:
High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
1+ years of customer service experience analyzing and solving customer problems required;
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
Exceptional organizational and time-management focus
Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment.
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
For this position, we anticipate offering an hourly rate of $16 – $22, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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