[New Job Opening] Customer Service Representative job Vacancy in 2905 S Vermont Ave, Los Angeles, CA 90007

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Job Details:
Position Name :
Customer Service Representative
Location:
2905 S Vermont Ave, Los Angeles, CA 90007
Job ID :
70c793f02a12797f
Description : About Us: Founded in 2016, Tripalink is a technology-driven residential brand specializing in co-living and standard apartments tailored for students and working professionals. It delivers a high-quality, affordable, and engaging living experience through attentive services and an all-in-one technology platform that centers around the customer. As an important component of improving renters’ journey, Tripalink launched an App that allows renters to search for apartments, e-sign the lease agreement, manage their home including paying rent, requesting maintenance and cleaning, call community shuttles, use community perks, and sign up for various events etc. With ever-evolving physical living products and technology-empowered operations, Tripalink can provide the best living experience for its target renters. The company currently manages 6,000 bed spaces in Los Angeles, Irvine, Seattle, Philadelphia, Pittsburgh, Tucson, Austin, San Francisco, and Berkeley.*This position is required to work on-site in Los Angeles, CA.Responsibilities: Serve customers by responding to customer inquiries and resolving work order issuesFollow up with customers and conduct quality assurance surveys to ensure resolution of work ordersMaintain records of customer interactions, comments, complaints, and continuously update informationProvide high level and professional customer support to ensure customer satisfactionAssist and communicate with VP of Property Management on analysis of complaints, problems, and on-going work ordersExtensive knowledge of procedures relating to property management maintenance and productsPerform and support other tasks as assignedRequirement: High School Diploma1 – 2 years of customer serviceCustomer Service OrientationOrganizationProblem SolvingReal Estate or Property Management knowledge proeProficiency in MS Office SuiteA high degree of accuracy, attention to detail and confidentialityEffective verbal, listening and written communication skillsEffective organizational, stress and time management skillsHighly intelligent, driven, competitive, strong work ethic, high level of integrityWhat We Provide: 401k Retirement PlanMedical, Dental, and Vision InsurancePaid holidaysExcellent Working Environment: Energetic, Ambitious, PassionateGreat Team ExperienceRegular Team Building ActivitiesFree Community Event EntranceLeadership Cultivation & Individual DevelopmentNetworking & Resources from External PartnersOpportunities of Rotation Among Departments & LocationsDiversity & Inclusion at TripalinkTripalink is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.Job Types: Full-time, ContractPay: $36,000.00 – $42,000.00 per yearBenefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Required)Work Location: One location
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