[New Job Opening] Customer Success Associate job Vacancy in Mumbai, Maharashtra

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Job Details:
Position Name :
Customer Success Associate
Mumbai, Maharashtra
Job ID :
Description :
Vymo is a San Francisco based next-generation Sales productivity SaaS company with offices in 7 locations. Vymo is funded by top tier VC firms like Emergence Capital and Sequoia Capital. Vymo is a category creator, an intelligent Personal Sales Assistant which captures sales activities automatically, learns from top performers, and predicts ‘next best actions’ contextually. Vymo has 125,000 users in 60+ large enterprises such as AXA, Allianz, Generali, and Sumitomo. Vymo has seen 3x annual growth over the last few years and aspires to do even better this year by building up the team globally.
What is the Personal Sales Assistant?
A game-changer! We thrive in the CRM space where every company is struggling to deliver meaningful engagement to their Sales teams and IT systems. Vymo was engineered with a mobile-first philosophy. The platform through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device. Explore Vymo https://getvymo.com/
What you will do
As a Customer Success Associate, you would be directly responsible for driving customer delight and value across the key accounts assigned to you.
You will build & nurture strong and trusted advisor relationships with key client project and business stakeholders/sponsors.
You will be the SPOC/interface with the client and as such internally represent the customer’s voice to us.
You will be supported by the entire delivery organization and leadership team to successfully deliver upon your key KPIs pertaining to timely delivery of client requirements, customer advocacy, managing NPS/CSAT, retention.
You will work jointly with Customer Success Manager towards achieving the client “Success Roadmap”. that outlines the key success metrics that has been agreed between client and customer success team.
You will understand the client business related developments and validate the Change request raised by the client and get the prioritization done from the client for the sprint plan in ticket tracking system.
Brief the client on any new product features launched & the potential value for the client and actions thereof.
Connect with the VYMO users (Client Sales team), to gauge user experience of the APP, On ground challenges, Improvisation in the user flow, Success stories. Create a report and action plan based on the feedback received.
Manage User NPS scores/planned actions for improving the same, revisit the success metrics and align them to extant business priorities
Ensure necessary alignment of deliverables at our end to successfully deliver on the revised focus areas/metrics.
Update the tool, ‘ChurnZero’ for all your clients’ facing engagements and tasks emanating from such engagements.
Support the CSM and Marketing team in arranging for any surveys, references, testimonials required by them and/or getting speakers from the client organizations for client events
What you would have done
Have MBA from a premier institute, Graduation in Engineering/Business
Have 3 to 7 years of work experience in high touch customer-facing roles such as Customer Success, Account Management, Strategy Consulting, and/or SaaS/Enterprise Software companies
Have experience in engaging with senior stakeholders. Equally at ease in dealing effectively with end-users, managers, project SPOCs & business sponsors and building a rapport with them
Can communicate clearly and effectively with executive-level sponsors as well as technical practitioners
Have strong empathy for customers and a passion for customer’s success, takes a data-driven approach towards customer adoption & managing success through outcomes
Have exceptional Account Management, organizational, consulting, project management and interpersonal skills
Have experience in handling challenging situations and clients and demonstrated capabilities in
winning them over.
If this is you please explore the Job.
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