[New Job Opening] Customer Success Manager job Vacancy in Remote

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Customer Success Manager
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Description : CompensationInitially the Position will be All equity and within a few months, (3-4 months maximum) post financing, there will be a competitive at/above market salary with additional equity. Job DescriptionIssuer Pixel is looking for a Customer Success Manager. This individual will be communicating with enterprise and company clients, onboarding new clients, demonstrating the software, encouraging client engagement on the platform, resolving client inquiries in a timely and professional manner, constructing quantitative engagement analytics, as well as reporting progress to the Executive Team. The individual will also test new features and updates and relay feedback to our software development team. You will be the voice of our clients, advocating client requests to encourage ever-increasing engagement on the platform. PLEASE READ QUALIFICATIONS BELOW BEFORE APPLYINGResponsibilities· Collaborate with cross-functional teams to ensure smooth and positive customer experiences· Build Quantitative Engagement Analytics to determine all activity on platform· Communicates & collaborate with the Executive Team, and Software Development Teams to facilitate platform development aligned with customer needs and desires to ensure high level of engagement on the platform· Serve as first layer of customer success in account coverage for onboarding and support· Accurately track all customer-related activities, communication and opportunity tracking and engagement metrics in Company management systems· Achieve key success metrics including adoption and engagement goals· Manage change at the customer level, overcoming customer objections and resolving concerns with key stakeholders· Gather customer feedback and collaborates with the Software Development & Executive Teams to evolve the user experience· Use data to determine success of current implementation and recommend changes/additions to drive desired customer outcomes· Successfully onboard new companies of all sizes and demographic makeups, ensuring full adoption and long-term success of our servicesQualifications: Extremely Skilled with ExcelAbility to Develop Quantitative Engagement AnalyticsStrong Math Skills5+ years in customer success rolesHigh enthusiasm, judgment and ethicsBachelor level degree in any majorGood communication skills and attention to detail.Access to the internet and ability to participate in video conferences.Team players who can be relied upon to complete tasks and add value to our product.About the CompanyIssuer Pixel is a patent pending, industry-centric, multi-media, relational database platform, connecting global issuers (private and public companies from around the world) to global investors. The platform functions as an investment community visibility platform for issuers and research tool for investors, buy-side and sell-side investment community and others. The platform, which will eventually be offered in 15 languages, enables investors to conduct combinatorial quantitative, qualitative, industry, product-service and company queries, to generate a very specific result set. There are shared community, machine learning and investor-actionable elements to the technology and platform.About the OpportunityWe are seeking a Customer Success Manager to help us further build our startup! A platform that connects companies to companies as well as users, with innovative video/audio content. You will be a key member of our growing team.This is a great opportunity for someone interested in a fun, fast-paced and challenging environment. We will provide you the opportunity to make contributions immediately while further developing your skills and knowledge to be successful.TeamOur Company’s founders come from fund management, corporate finance, trading, national commercial banking, software and app development. We are keenly aware of the challenges that that emerging growth private and public companies face to garner investment community visibility and shareholder sponsorship as well as the valuable unstructured data that investors, partners, suitors and customers are seeking in today’s digital world.Corporate Culture We encourage open and frequent communication and free flowing ideas with no one being a filter to another member of the team. You can reach out to anyone on the team about anything, anytime. We all trust each other implicitly. We are friends and colleagues. Communicate with team members when/how you want.CompensationInitially the Position will be All equity and within a few months, (3-4 months maximum) post financing, there will be a competitive at/above market salary with additional equity. Job Type: Full-timePay: $80,000.00 – $100,000.00 per yearSchedule:Day shiftEducation:Bachelor’s (Preferred)Experience:Customer service: 5 years (Required)Microsoft Excel: 5 years (Required)Tableau: 1 year (Preferred)Work Location: Remote
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