[New Job Opening] Customer Success Manager job Vacancy in Remote


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Customer Success Manager
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Description : The CompanySatchel is one of the fastest-growing ed-tech companies in the US. Our award-winning products are unrivaled in the marketplace. This is an amazing opportunity to join a business that is in the relatively early stages of growth in the US, yet has already built a dazzling reputation. There is fantastic scope for career development. Satchel Pulse is growing, dynamic, and has a rewarding work culture, especially if you demonstrate commitment, a fantastic work ethic, and a willingness to go above and beyond.The RoleWe are looking for a Customer Success Manager to support Satchel Pulse customers throughout the US market. Primarily, your job will be to ensure we retain our customers by building strong personal relationships with leaders at districts and schools and ensuring users are engaged on our platform through product marketing and automated messaging.Is This You?We are looking for a highly organized and driven person who is good at multitasking and equipped with excellent organizational and communication skills. You will report directly to our director of school experience and will be given all necessary training to be successful in the role. As the ideal candidate, you will be passionate about education and have a can-do attitude to go above and beyond what is expected of you.Main ResponsibilitiesOnboarding new customersWorking collaboratively across teams to ensure a successful launchRegular customer communication to existing customersBuilding rapport with customersUnderstanding customer goals and helping them achieve themCarrying out periodic reviews with customers and providing guidance for successful product useCreation of customer engagement messagingDefining appropriate messaging and channels (email, in-app etc) for feature promotion and updatesCollaborate with the broader Satchel Pulse teams to develop impactful campaigns and enable activities that drive customer adoption of our products and revenueAnalyzing product usage and adapting automated success processes to boost user engagementPartner with the product team to influence our roadmap, based on customer feedback and usage statisticsRespond to support queries regarding onboarding and user experienceLiaise with the Pulse technical team and the customer for support queriesManaging quotations and license agreements at license renewalUpdating and maintaining the CRM systems and trackersKey SkillsWork experience in a similar role preferredHigh level of attention to detailStrong and clear written EnglishHighly organized and reliablePrepared to work on own initiative as well as being part of a teamAbility to make a high volume of calls and email communicationsProficiency with Microsoft Windows and OfficeExcellent documentation skillsPreferred: Post-secondary degree from an accredited college, university, or technical schoolPersonal QualitiesDiligentEmpatheticReliableHigh degree of initiativeTeam playerAbility to perform under pressureHighly motivatedWilling to go above and beyond what is requiredAbility to think outside the boxJob Type: Full-timeSalary: $47,000.00 per yearBenefits:Health insurancePaid time offSchedule:8 hour shiftDay shiftMonday to FridaySupplemental Pay:Bonus payCommission payEducation:Bachelor’s (Required)Experience:Customer service: 1 year (Required)Account management: 1 year (Preferred)Work Location: Remote
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