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Job Details:
Position Name : Customer Technical Support Representative
Location: Carrollton, TX 75006
Job ID : 6ed834e8b6feae08
Description : Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world’s most trusted news organization.
The Customer Technical Support Representative will focus on responding appropriately to phone calls, web entry and chat requests from internal and external customers on the ONESOURCE suite of products.
About the Role
In this opportunity as Customer Technical Support Representative, you will:
Provide product support to customers via phone, email and/or chat leveraging internal resources in a timely manner across a wide range of ONESOURCE Products
Work on cases/tickets according to established departmental practices
Document all interactions following standard operating procedures
Collaborate with other support teams involving integration between ONESOURCE products
Improve the quality of the customer experience on a daily basis
Assist other Support teams based on need and availability
Participate in training projects and deliver on-demand coaching
About You
You’re a fit for the role of Customer Technical Support Representative if you:
Previous support experience with an emphasis on providing excellent service in a customer care role (2+ years)
Demonstrate critical thinking and strong customer service skills
Can work varying shifts
Have experience with tax, technical support or IT Helpdesk
Have an Associates degree or equivalent work experience
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your
personal and professional growth through:
Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote throughout 2021. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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