[New Job Opening] Dir, Systems Operations job Vacancy in Chennai, Tamil Nadu


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Job Details:
Position Name :
Dir, Systems Operations
Chennai, Tamil Nadu
Job ID :
Description :
Director, Learn Operations
Chennai, India
The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com.
As the Director of the Learn Operations organization at Blackboard, you will be responsible for managing a team of systems engineers and systems administrators responsible for Tier 1 and Tier 2 support of our flagship Learn application in both our managed hosting and cloud SaaS offerings. The Director, Learn Operations will play an integral role in the success of the group.
Primary responsibilities will include:
Working with Product Development teams to establish joint operational priorities
Overseeing 24×7 emergency on-call rotation
Deploying and maintaining high-availability Linux systems with a continuing focus on standardization of administration and configuration
Developing automation tools for maintenance, troubleshooting, and administration
Configuring and managing performance monitoring tools and notification services
Undertaking various housekeeping and reporting functions for the areas of responsibility, including product deployments, upgrades & maintenance
Developing and implementing a plan of continual improvement
Driving the team’s efforts for improving our automated tests and reducing time to market for our SaaS offering
Using data to measure and improve overall team productivity and product quality
Providing timely and transparent written status reports that highlight both successes and challenges
Collaborating with other members of the Learn product development staff to develop a true sense of shared responsibility & energy for the entire product, from conception through deployment
Recruiting, mentoring, organizing, motivating, and coaching a team of 24×7 engineering and operations professionals; assigning projects and arranging training to advance the career of everyone within the team; defining and monitoring goals
Identifying and coaching future leaders to take on additional personnel and technical responsibility
Bringing a deep understanding of Quality Assurance in a team, and a proven track record of shipping software on time with countable quality
Being a very strong leader, mentor, recruiter, and people manager
Nurturing a collaborative environment across multiple geos and functional teams
Providing leadership and guidance in all aspects of deployments, monitoring, reports, and tools
Proactively identifying opportunities to eliminate manual efforts via the development/adoption of the appropriate tools/scripts
Working closely with both internal and external teams and vendors to guarantee continuous uptime, delivery on Service Level Agreements and maintaining site performance and operations
Working as an integral player in a team that depends on everyone working together in a short delivery cycle
Leading a world-class team of engineers and administrators responsible for supporting and maintaining a highly available application in use by hundreds of institutions and millions of users worldwide
Accelerating the push to move all infrastructure from self-managed data centers to AWS
Tracking operating costs for all non-production and production systems and reacting when costs are abnormal
Managing and maintaining a cohesive view between both product offerings, handling operations metrics, version management, and driving process improvements
Standardizing monitoring and reporting across several data centers in both private- and public-clouds
Working to ensure that native and cloud-based product infrastructure is scaled to meet future product and service needs
The Candidate:
Required skills/qualifications:
Experience managing SysOps or DevOps teams
Expertise and working knowledge of network/server infrastructure running in virtualized and cloud environments
Experience working in and leading a 24x7x365 Operations environment
Experience working within distributed systems and managing multiple function teams
Experienced in managing teams in an agile environment
Track record of hiring great engineers and building strong teams
Track record of identifying productivity opportunities and taking the appropriate remedial action
Track record of influencing a US-based management team
Always looking to uncover the root cause of any issue
Experience with and solid understanding of web and app servers, Apache Tomcat and Nginx. Scripting in Chef, Perl, Python, etc.
Experience with JIRA bug tracking system
Strong communication skills with an ability to listen and be heard
Self-starter, collaborative team player
Experience with Linux in a production environment
Experience troubleshooting and resolving application and/or system-related issues
Strong written and spoken English
Ability to track, measure, and maintain uptime, incident response, and issue resolution times in accordance with service level agreements 24x7x365
Ability to own incident management and problem management processes for the team to drive continuous improvement for end user experience and SLA guarantees
Strong understanding how to configure and deploy Linux servers programmatically in cloud infrastructures
Ability to work independently and within a geographically distributed team
Minimum of a bachelor’s degree; with over 10 years’ work-related experience in a relevant technical discipline
Ability to effectively communicate with peers and management
Ability to manage multiple, concurrent projects and tasks with overlapping deliverable dates
Preferred skills/qualifications:
Experience with large-scale software development processes and multi-region deployments
Experience installing, monitoring, and maintaining Linux servers in the cloud, especially in AWS
Ability to find and resolve outages, scalability, performance, and reliability problems, even if you must dig into assembly code
Experience working with Open Source Tools & Software
Previous experience in the education industry and with e-learning technologies
Background in content/knowledge management, digital asset management, as well as with education related technologies
To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).
The Office:
Blackboard has an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.
Located on OMR, the IT corridor of South Chennai
Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn
Office provides lunch Tuesday – Thursday and evening snacks Monday – Friday
Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
ISR Team actively engages employees in contributing to various local charities
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Req ID: 549
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