[New Job Opening] Estée Lauder Companies Multi-Brand – Assistant Counter Manager – House of Fraser, Manchester – 35 Hours – Full Time, Permanent job Vacancy in Manchester


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Estée Lauder Companies Multi-Brand – Assistant Counter Manager – House of Fraser, Manchester – 35 Hours – Full Time, Permanent
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Description : Position Summary:
This is a job for the beauty obsessed and socially savvy. You will work across multiple categories and brands such as Aveda, Clinique, Bobbi Brown, Mac, Tom Ford, Origins and Estee Lauder, supporting the Multi-Brand teams to showcase products and seasonal trends across Estée Lauder Companies diverse portfolio of brands. As a Multi-Brand Assistant Business Manager, you will be responsible for supporting the Multi-Brand Business Manager to drive the business and achieve KPI’s. You will do this by creating and executing events to recruit and reward new consumers. You will also have specific responsibilities to leverage social media to create, advertise and execute Multi-Branded events both in-store and online.
Your role will require you to assist the Multi-Brand Business Manager in leading and inspiring the team to deliver engaging customer service. You will hold presence on the shop floor, demonstrating exceptional high-touch service, coaching and inspiring team to do the same, with an engaging and supportive approach. However, you will not be afraid to address any matters of concern that may arise. You will be able to balance managing the needs of the business, with inspiring, developing, and managing the team, whilst also driving and owning the eventing and social media agenda for the door.
Sales and Service
Review and communicate Multi-Brand targets, ensuring the cascade to all team members in the absence of the Business ManagerProvide welcoming, personal, professional service to all consumers at all timesSupport the ELC Multi-Brand Manager in ensuring the Multi-Brand sales goals and KPI’s are deliveredMeet your individual responsibility for your appropriate contribution to the team’s goals (KPI’s) in terms of service and salesFully embed the Multi-Brand consumer journey and ensure the team execute effectivelyUnderstand Brand nuances to deliver each Brand Services (either full service or hero service) and sales expectationsHelp and support team members in understanding all additional sales avenues i.e. eventing, Omni and digital channels, etc.Act as a role model for the team in all aspects of sales and service, creating a zero consumer complaints mind-set and a surprise and delight cultureProvide coaching and feedback to the team on consumer service, sales techniques and product knowledge to improve performanceEnsure consumers are informed of relevant/available services offered at the counter and deliver a high touch service protocolBe responsible for ensuring booking services through appointment booking app by all Multi-Brand teamsSupport monthly events; planning events with Multi-Brand Business Manager and executing event driving awareness, retail sales and recruiting new consumersKeep up to date with competitor activityEnsure all refunds and complaints are handled in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Multi-Brand Business Manager where appropriateCapture consumer data (CRM) through Tiberius, following GDPR guidelinesBe social savvy, creative and engaging with consumers on counter and on socialBe responsible for leveraging social media across all Brands with particular focus on Hero products, services and eventsEncourage the teams use of social media to leverage opportunities to drive the business, protect and enhance each Brands’ image
Events and Social Planning
Set-up and create regular inspiring content for the Multi-Brand social accounts for the door, with particular focus on Hero products, Newness, services and in-store eventsPlan and implements key Multi-Brand social activity to support the achievement of targets aligned to the Multi-Brand calendar of events and retailer campaignsTake ownership for manging and delivering monthly instore & social events to drive retail sales and recruit new consumersBe social savvy, creative and engaging with consumers both on counter and on socialBe recognised as an inspiring lead influencer for Multi-Brand across all ELC brands by the consumer and teamEncourage the teams use of social media to leverage opportunities to drive the businessBuild a local community and following, connecting consumers to brands and activity in storeBe agile and reactive to trends turning on “in the moment” events and social content
Team Management
Develop good working relationships with colleaguesSupport the induction, retention and development of a high calibre Multi-Brand team, in line with company processesSupport the team in the awareness of company standards, Policies and Procedures that relate to their roleConstantly develop teams’ skills sets, and work to create a diverse and inclusive team environmentHelp and support the team to achieve and maintain the required standard of conduct and job performance, escalating any concerns to the ELC Multi-Brand Business ManagerEscalate any skills gaps and training needs of team, supporting the appropriate developmentLead in store theme days, events and new product launchesProvide feedback to the management team on any up and coming trends or particular frequent consumer requests
Operational Excellence
Develop strong working relationships with Retailer Store Management to enable the Multi-Brand vision, gain operational support, and give/receive feedback in the absence of the Multi-Brand Business ManagerAssist the ELC Multi-Brand Business Manager to collate & analyse figures, sharing results with the team and providing feedback to the Multi-Brand Area Sales and Education ManagerPlanning events in store and on social to support target achievement and other business strategiesManage stock control and maintain communication with all management (ELC and store)Follow each brand VM guidelines at all times, leading the team by high exampleSupport the Multi-Brand Business Manager to manage team rotas/holiday requests & submitting T&A by all deadlinesHelp and support the team to consistently deliver excellent retail standards (product, housekeeping, displays, messaging, pricing)Maintain testers and hygiene stocks and communicate any low stocks and particularly out-of-stocks for saleable linesReplace any broken or damaged products managing all RGA’s with appropriate authorisationMaintain counters; ensure they are correctly merchandised and fully stockedEnsure correct storage in all stock holding areas to prevent damage to & loss of productsMinimise stock loss by supporting the team to comply with all company Security Policies and ProceduresSupport the team in working effectively in line with all Company and Retailer Health and Safety Policies and ProceduresEnsure personal awareness Health & Safety responsibilities in all areas of operational activity and advise the team of their responsibilities
Maximise sales performance by utilising all commercial reports available before making commercial decisionsKeep up to date with competitor activity, industry knowledge and missed opportunitiesEnsure daily replenishment is managed effectively, taking appropriate action where necessaryEffectively plan for and ensure promotions and discounts are actioned in line with Company guidelinesRespond to business trends and external factors to recommend changes needed to capitalize on opportunities to maximize sales
Essential Person Specification
Passionate about creating meaningful relationships and providing amazing customer experience with a desire to make an impactDigitally savvyConfident social content creator with an influencer mind-set (inspiring an audience through blogs, vlogs and digital channels)Comfortable hosting/supporting events, on counter and on a social platformEntrepreneurial & creative spiritCreative and ideas drivenTarget drivenEmpathetic and able to connect instantly with people and create an inclusive environmentLeadership/management experienceA good coach – in the moment feedback and encouragement, confident to give developmental feedbackCollaborativeInspiring, proactive, engaging, and approachablePassionate about beauty, events, social media and keeps up to date with the industryPrevious experience in beauty desirable, but not essential
Job: Retail – Store
Primary Location: GB-ENG-Manchester
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 221228
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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