[New Job Opening] (F/T) Director, Clinical Operations-UMHC-SCCC – Clinical Operations job Vacancy in Miami, FL


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(F/T) Director, Clinical Operations-UMHC-SCCC – Clinical Operations
Miami, FL
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Description : Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .
Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Sylvester Comprehensive Cancer Center has an exciting opportunity for a Full Time Clinical Operations Director. The incumbent:
Directs overall strategy and clinical delivery of all the hospital based outpatient clinics within the Department of Medicine.
Will analyze, develop, and execute resource management modeling, inclusive of operational, financial, and administrative models.
Serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy.
Assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, and staff and physician satisfaction.
Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in DOM hospital-based outpatient clinics.
Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.
Creates and implements benchmark times for visits, wait times, answering phone calls, and explaining delays.
Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.
Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.
Reviews clinic staffing models to ensure productivity and increase patient flow volume.
Works with managers to resolve patient and family issues, with faculty involvement.
Maintains and creates policies and procedures in conjunction with leadership, and maintains compliance with regulatory agencies.
Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Oversees Oncology Nurse Practitioner Fellowship Program
Advance Practice (hospital based) Provider oversight to ARNPS across the main campus and satellites
High Risk Clinic (Cancer Prevention programs)
Oversight over APP supervisor(s) to the Research and Department APPs.
Serves as a mentor and role model to all APPs, thus facilitating the development from novice to expert.
Serves as a liaison and advocate alongside the APP supervisor(s), hospital and satellite leadership, department heads, and collaborating physicians.
Assist APP supervisor(s) in clinical integration upon hire and throughout time of employment of hospital-based APPs.
Identifies and develops with APP Supervisor(s) educational and learning experiences to meet the needs of APPs.
Integrates and informs APP of current knowledge of professional issues, trends in health care and technological advances into APPs scope of practice.
Identifies opportunities and challenges to promote full scope of practice in the advance practice model.
Ensures and coordinates standardization of advanced practice processes between patient care services and collaborative teams with the APP supervisor(s).
Ensures compliance with regulatory and maintains credentialing, competencies, and professional standards for all APPs.
Improve the clinical operations and patient experience by coordinating efforts to deliver a plan of care that
addresses the medical, surgical, emotional, physical, educational, short and long-term needs of individual and
family’s needs in a setting of expertise, warmth and compassion.
Monitor national “best practices” and integrate into current practice.
Examine operational gaps and formulate a plan to close the gaps by defining objectives, implement and track timelines, establish new program roll out to staff and patients while gauging anticipated outcomes and
evaluating process.
Works collaboratively with SCCC Executive Leadership to develop and implement clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing.
Draft Policies and Procedures for new initiatives as needed.
Provide senior management with necessary updates on progress and changes in scope, schedule, and resources in a timely manner.
Operates within budget guidelines under the supervision of Executive Leadership.
Development of high risk/prevention clinic(s)
Oversight of APP (s) that relates to the program
Provide continual QI and address gaps/barriers as the program is implemented.
Involve key stakeholders/leaders.
Maintain financial and patient satisfaction reports.
Ensures compliance with regulatory and maintains credentialing, competencies, and professional standards for all APPs and nurses in the clinic.
Regularly meets with staff to assure quality care and to address needs.
Assures educational needs of staff are being met.
Track metrics related to volume and provide feedback to Executive leadership when resources identified are needed.
Act as a liaison between physician leaders, public health SCC leaders, and cancer center leadership.
Involvement in outreach initiatives.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Bachelor’s degree in relevant field required. Master degree preferred
Certification and Licensing:
Not applicable
Minimum 5 years of relevant experience required
Department Specific Functions
Oncology Service Line
Graduate of Master in Science in Nursing with approved ARNP Curriculum or higher.
Florida Licensure as ARNP from Florida Board of Nursing.
Board Certification as ARNP from nationally accredited organization such as American Nurses Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP).
Current Certification in BLS and ACLS, Medical Errors (HIV/AIDS & Domestic Violence done on initial certification)
Blood and Marrow Transplantation (BMT) Certification preferred if supervision over BMT program
CITI certification within three months of employment
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.
Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
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Full time
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