[New Job Opening] Helpdesk Technician (India) job Vacancy in Remote

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Job Details:
Position Name :
Helpdesk Technician (India)
Location:
Remote
Job ID :
b0048cb92420e379
Description : We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. Candidate must have good technical knowledge and should be able to communicate effectively to understand the problem and explain its solution. Customer-oriented and patient to deal with difficult customers.
Responsibilties: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
Skills C1 level in English and German Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented and cool-tempered
Position Title
Helpdesk Technician (India)
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