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Job Details:
Position Name : IT Support Engineer
Location: London
Job ID : b7ba998781d90f37
Description : An exciting opportunity has arisen for an IT Support Assistant to join our growing team at Schillings.
As an international reputation, privacy and security firm comprised of law, advisory, cyber and intelligence, Schillings helps successful individuals from all over the world to enjoy what they have achieved, free from intrusions into their private lives or assaults on their character. Our team of leading lawyers, risk consultants, cyber security experts, kidnap responders, investigators and intelligence analysts work together with some of the biggest names and most influential people on the planet defending their rights and freedoms in an age of instant communication and relentless change.
Our IT team is essential to the smooth running of the firm. A close knit, valued team, you will work alongside and report into our IT Service Manager and IT Director, and a fellow IT Support Assistant. You will support the IT Service Manager to run the help desk, raising trends and issues and providing an excellent, responsive service to your stakeholders. Excellent career progression opportunities available for the right person.
Candidate Knowledge/Experience:
Previous experience providing 1st and some 2nd line IT support in a Professional Services or Legal firm
Excellent knowledge of Microsoft 365
Experience with account administration in Azure AD
Able to setup new devices, Windows laptops and iPhones
Has basic Microsoft InTune knowledge
Can demonstrate a good level of knowledge of supporting legal/professional services line of business apps, such as document management systems, resource planning and finance systems
Clear and professional communication skills, both written and verbal
Provides excellent customer service remotely and in person
Organised, self-starter with a can-do attitude, you will be comfortable prioritising work tasks and meeting deadlines
A problem solver who enjoys finding the root cause of issues
A team player with strong interpersonal skills, keeps team updated on progress
Accountabilities:
Laptop builds/device setup
Onsite support, when required
Basic Microsoft 365 admin tasks such as account management and setup
Line of business app support (basic troubleshooting) such as iManage, Peppermint and Adobe
iPhone support
Collaborate effectively with internal IT team and 3rd party vendors
Asset management of electronic equipment
Prompt updates within the Schillings service desk system.
Our ideal candidate has a passion for technology and will have completed an IT apprenticeship (such as Advanced Level Apprenticeship Diploma in IT, Software, Web & Telecoms) or gained a degree in a relevant subject. Sponsorship may be available for further IT skills development.
Who we are today will build the Schillings of tomorrow: we represent, welcome and champion diversity in every form. As individuals with our own stories, strengths, needs and aspirations we recognise that our diversity is one of our greatest strengths. Together, we find the best solutions to complex issues. Talent and drive determine our peoples success; nothing else.
It goes without saying that Schillings values privacy and we care about the way your personal information is treated. Our privacy policy sets out our privacy practices in relation to your data during the recruitment process. To view our privacy policy, visit: https://www.schillingspartners.com/info/candidate-privacy-notice.
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