[New Job Opening] ITSM Consultant job Vacancy in Remote


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ITSM Consultant
Job ID :
Description : ITSM Consultant for the State of OregonLocation: Salem, ORDuration: 12+ MonthsDept: OISAs part of the Office of Information Services (OIS), the Enterprise Service Management (ESM) team is looking to mature the I.T. Service Management (ITSM) suite of tools provided through CA-Broadcom. This position will focus on developing and improving upon the maturity level of this suite of tools through infrastructure development and system stabilization via programming/app development, implementation, and deployment. Our core focus will be on Change Management and Asset Management and various reporting instruments.Scope of work: Support implementation and deployment of a APM (Asset Portfolio Manager) software suite.Support implementation and deployment of a SAM (Software Asset Manager) software suite.Support implementation and deployment of the Configuration Automation software suite to ensure workstation/server change compliance.Development of Insights and JasperSoft B.O. reporting tools to support ITSM.Required skills and experience: Excellent customer service skillsExcellent ability to translate complex information with various business teamsPrevious experience leading projects from start to completionPrevious experience with ITSM tools in generalPrevious experience with installing, configuring, and deploying server applicationsPrevious experience with server administrationPrevious experience with vendor engagement and support request managementPrevious experience with Business ObjectsAbility to work inside of a team with strong teamwork skillsFamiliarity with System Development Life CycleFamiliarity with Microsoft server products, SCCM, and SQL DatabasesPreferred experience specifically with CA/Broadcom tools or utilitiesProgramming skills, including the following: PowerShell, Java, PHP, and APIsJob Types: Full-time, ContractPay: $60.00 – $70.00 per hourSchedule:8 hour shiftWork Location: Remote
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