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Job Details:
Position Name : Key Account Manager Leisure – part of the Global Sales Team IMEA
Location: Dubai
Job ID : 9a98ce5e3e06cedc
Description : About Us…
IHG Hotels & Resorts is one of the world’s leading hotel companies, promising to provide True Hospitality for everyone; making you feel welcome and cared for, recognised and respected, wherever you are in the world.
We’re currently recruiting for an experienced Key Account Manager to join our dynamic and ambitious team in IMEA to work across our whole portfolio of brands with a strong focus on IHG’s luxury brands; including the world’s largest luxury brand InterContinental Hotels & Resorts, our collection of modern Regent Hotels and Resorts, our original boutique hotels Kimpton Hotels & Restaurants and our vibrant and neighbourhood design led boutique brand Hotel Indigo.
Join us and not only can you benefit from the world of variety and opportunity, you can also look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences, and we believe everyone has something unique to bring to each team.
Your day to day…
Purpose of the role
To manage a designated account portfolio and develop key relationships to maximise revenue growth in a defined geographical area. To increase customer share for all brands across IHG in line with IHG’s commercial agenda
You will :-
Develop and manage customer relationships within regional / domestic accounts, taking ownership of the delivery of customers’ expectations
Ensure system delivery and utilisation through preferred distribution channels to determine rates and undertake client negotiations in line with IHG strategy
Execute against IMEA customer account plans to deliver both incremental and quality revenue
Identify cross-occasion/industry opportunities and resourcing Groups and Meeting and secondary sellers as appropriate
Support strategic and tactical promotions and initiatives to maximise revenue in need periods, working closely with key need and new properties to identify touch points within account portfolio
Demonstrate the IHG behaviors to sellers and other stakeholders within the organization, demonstrating internally and externally that they are a trusted advisor capable of providing expert solutions and insight of industry and market trends
Support and participate in internal and external events to maximise resource and drive broader and deeper relationships.
Manage, delegate and develop account resources and/or virtual teams to effectively drive sales results (e.g. Groups and Meetings sellers and New Business)
Work across a wide variety of cultures and markets, tailoring approach and behaviour to understand key differentiators and leverage best practices accordingly
Comply with IHG’s systems, tools and processes.
What we need from you…
Critical Expertise & Experience:
With a proactive approach to sales you will already have a proven track record of identifying and delivering on new commercial opportunities, using key data points and analytics to make effective commercial decisions.
You will also be :-
Experienced in sales / account management roles in Leisure, MICE and Speciality Markets, you will have multiple examples of where you have maximised account potential.
With demonstrable experience in identifying new commercial opportunities and developing and evaluating business plans and basing decisions upon sound data and insight, linked to the long-term strategy of the organization
Experienced in Leisure Travel and distribution channels in a multi-brand environment.
Highly experienced in managing and executing business plans against markets, occasions, industries, hotels or customers
Having previously negotiated the needs of large corporate environment and the needs of the customer; you will be adept at defining, managing and executing mutually beneficial contracts
Experienced in initiating, developing and maintaining relationships with customers, hotel owners & on-property sales teams
With experience of operating in and working within culturally diverse teams across the Gulf/Middle East, you will ideally have worked on property and in a Corporate environment.
Written and spoken Arabic would be a distinct advantage
What we offer…
At IHG we give our colleagues greater flexibility and balance – working in a more hybrid way, blending remote and office working.
We like to believe we offer a unique culture, where there’s inclusivity yet room to be yourself. When hard work pays off, it’s positive to know you’re appreciated.
Alongside our great working environment, we’ll offer you a strong package firstly including an industry competitive salary, an annual bonus, healthcare, and incredible worldwide hotel discounts.
As an equal opportunity employer, IHG is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process.
Closing date for applications is: 14th February 2022
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Job Reference: EMEAA28641
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