[New Job Opening] Life and Disability Claims Assessor job Vacancy in Home Based


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Job Details:
Position Name :
Life and Disability Claims Assessor
Home Based
Job ID :
Description : Reference
Role Type
Home Based
£27,900 – £44,100
Closing Date
25 February 2022
Your role at a glance
Are you an experienced Life and Disability Claims Assessor? Do you want to work for one of the UK’s largest Life Insurance providers where your skills and performance are well rewarded and talent is recognised? Would you like to work from home or on an agile basis from our Hove office? If this sounds like you, then we would love to hear from you!
As an experienced Claims Assessor, you will be responsible for paying all valid claims and will need to be able to;
Make a judgement on whether misrepresentation needs to be investigated or not. This will obviously depend on the individual circumstances of each claim
Be able to explain the rationale behind your independent decision making.
Demonstrate a knowledge of underwriting processes, understanding how to review application disclosures
Speaking to claimants and their loved ones to support you with your decision making
Follow and act within Legal & Generals claims philosophies (which full training will be provided on)
What you’ll be doing
Medically assessing life/bereavement, terminal illness claims, critical illness claims and total and permanent disability claims
You’ll be gathering appropriate evidence and medically assessing information, in order to accept or decline claims displaying logical reasoning.
Managing end to end claims, taking responsibility for all customer communication and being the main point of contact, so that customer satisfaction is maximised, and expectations met.
You’ll be processing claims within guidelines, so that quality and compliance are consistently met.
Liaising with customers and third parties in a professional, friendly and efficient manner in order to obtain information.
Taking ownership of appeals and complaints. Ensuring root causes are escalated to achieve customer satisfaction.
Supporting your team by taking ownership of projects or department initiatives. Sharing knowledge, ideas and feedback.
Managing contentious or sensitive claims, involving fraud, overseas issues, litigation or the prospect of litigation. This could include liaising with managers, legal services or being on claims panels, so that the claim is effectively resolved.
What we’re looking for
Individuals who can assess as many claim types as possible but we will happily consider the right people if they can demonstrate a high level of skill, experience and ability in at least one of them.
Experience and exposure in handling relevant claims with decision making authority.
Extensive medical knowledge.
Knowledge of legal aspects pertaining to claims, such as probate and awareness of compliance regulations.
Comprehensive understanding of underwriting, including new business process.
Strong customer handling skills with an acute ability to show empathy and sensitivity.
Excellent letter writing skills, particularly when handling refuted claims.
Ability to effectively engage with 3rd parties such as reinsurers and medical providers.
Demonstrated ability to manage difficult calls, especially when researching circumstances with the potential to end in refuted claims.
Whatever your role, we reward ability, performance and attitude
Annual performance related bonus. This can be anywhere between 5% and 30% dependent on your performance
25 days holiday, plus bank holidays
Pension scheme; 5% company contribution, but we will match up to a further 5% of your personal contribution, dependant on what you choose to opt in for
Life assurance x8 of your annual salary
Free individual private medical insurance. You can also add your dependants on for a small cost
A variety of company share schemes you can join
Discounts at both a huge range of high street stores and on our own products
We’re a growing business that’s passionate about colleague development. This means there’s lots of opportunity to progress once you’re here!
Your hard work will be rewarded when you join us
Operating hours: Monday -Friday. Flexible hours between 8:30am -6pm. 35hr week.
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