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Job Details:
Position Name : Manager, Patient Experience
Location: Largo, MD 20792
Job ID : d4d988a381e8f0fc
Description : What You Will Do:
Job Title: Manager, Patient Experience
A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage.
Great Work Life Balance: You will accrue paid annual leave; we offer dependent care reimbursement, short/long term disability and an employee assistant program.
Competitive salary Manager, Patient Experience
Full-Time- Day: 8:00am-4:00pm
Cheverly/Largo, MD
At UM Capital Region Medical Center, we’re about to ChangeUp everything with the opening of our new hospital in 2021!
Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.
We’re looking for a Manager, Patient Experience to join our extraordinary Team at University of Maryland Capital Region Medical Center. Our affiliation with the University of Maryland Medical System (UMMS) has created a number of new career pathways and makes this the perfect time for you to join our team.
What we offer:
Opportunity to work with a small, cohesive team of experienced professionals
Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement.
General Summary
Under the general supervision of the Corporate Director of Patient and Family Experience, the incumbent
manages patient relations and complaint activity. Serves as liaison between the patients, their families, and the
organization’s departments, administration, and physicians for thorough and timely resolution of issues,
concerns, and complaints. The Manager assists departmental leadership in developing and implementing
service improvement actions plans across UM Capital Region, as well as provides administrative and data
analysis support. Acts as the organization’s HIPAA / Privacy Officer assuring adherence to all HIPAA and
privacy of information regulations and standards.
What You Need to Be Successful:
Preferred: Masters degree in health related field
Completed Course Work/Program: Bachelors of Science degree in a health related field.
Applicable Experience
Experience (years): Required: 3+ years Preferred: 5 – 7 years
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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