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[New Job Opening] Medical Office Scheduler job Vacancy in Cardiology in Naples, FL 34102

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Job Details:
Position Name :
Medical Office Scheduler
Location:
Cardiology in Naples, FL 34102
Job ID :
32deb71f1d5ce0ca
Description : Job SummaryThe Lead Call Center Position is responsible for taking incoming calls from patients, scheduling appointments, office tasks, generating outgoing calls and also over see others in the same department.Responsibilities* Using excellent customer service skills, answer incoming calls, book patient appointments, interact with other provider offices, insurance companies and other health care industry venders.* Answer phone promptly and in a polite and professional manner.* Obtain and enter accurate demographic information into our EHR (address, phone number, emergency contact info, alternative phone number, insurance information, etc.)* Inform caller of items to bring to appointment.* Remind caller to arrive 15 to 30 minutes prior to appointment to complete pre-registration process.* Act as a liaison for the patients to the clinics.* Direct calls to other departments as needed and only as a last resort* Use sound judgment in handling calls, especially with upset patients.* Accurately document patient concerns, messages and appointment details electronically using proper grammar and spelling with close attention to detail.* Make appointment reminder calls as requested.* Provide assistance with mailings to patients or other projects as call volume permits.* Proactively manage provider’s schedules to ensure appointments are booked according to established clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider’s schedule.* Help index patient records as call volume permits.* Display a positive and professional demeanor in all interactions, including but not limited to: patients and their family members, medical and clinic staff, coworkers, and vendors.* Maintain highest levels of confidentiality, protecting all protected health information according to HIPAA regulations.* Consistently demonstrate the ability to multi-task, performing both front office duties and answering phones throughout the day.* Perform related work as assigned.Education/License Requirements* High School Diploma or GEDQualifications and Experience* 1 year experience in the medical field and customer service environment* Excellent customer service and communications skills* Ability to present self in a professional manner and represent the company* Ability to effectively and positively work in a dynamic, fast-paced team environment and achieve objectivesJob Type: Full-timeSchedule:Monday to FridayExperience:medical field: 1 year (Required)Work Location:One locationCompany’s website:Naples Heart Rhythm SpecialistsCompany’s Facebook page:Naples Heart Rhythm SpecialistsWork Remotely:NoWork Location: One location
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