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[New Job Opening] Operations Lead, Servicing Team (Remote Friendly) job Vacancy in Virginia

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Job Details:
Position Name :
Operations Lead, Servicing Team (Remote Friendly)
Location:
Virginia
Job ID :
e04b9c5441324015
Description : Mission Lane LLC is a fintech on a mission (no pun intended) to increase access to financial tools that help people thrive. We are raising the bar on fair credit access, easy money management, and convenient income discovery. Our philosophy is simple: when our customers do well, we do well. And we have only just begun.
We’re looking for a people manager with coaching experience in a call center environment to join our Servicing department as an Operations Lead.
This is a unique opportunity to lead at a company that’s on the verge of becoming the household name in financial products for the 50% of Americans who are not served by traditional financial institutions.
The impact you’ll make:
You’ll drive forward our mission of financial inclusion by coaching our associates to live out our values on a daily basis, as they communicate with our customers. As an early manager in a new, fast growing company, you’ll also play a key role in the constant evolution of our servicing ecosystem, as we continue to grow.
You will:
Manage a team of front line customer operations professionals to deliver brand defining customer experience
Ensure appropriate training for your team members
Coach and encourage professional development of your team members
Be available to assist your team members
Foster a culture consistent with our business objectives and corporate values
Handle administrative details in a timely & efficient manner
Track, assess, and deliver feedback to team members related to key performance objectives, competencies, and development, with a mind toward positive communication
Participate in the hiring process for new team members
You’ll thrive in this role if you have:
2+ years experience managing individuals or a team in a call center environment
Excellent communication skills – written, verbal, listening
Developing knowledge of management methods and techniques
Developing knowledge of customer service software, databases, and tools – savvy with technology & software
Advanced problem solving, troubleshooting and multitasking skills.
Don’t check every box? We encourage you to apply anyway. At Mission Lane, we’re looking for people who have the courage to take on new challenges.
We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package provides the support you need to thrive at work and at home
Work: An engaging culture with access to training programs and advancement opportunities
Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.
More about Mission Lane:
Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we’ve rapidly grown to over 1 million customers.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by “clear” we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.
We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn’t done. We are actively developing new products designed to meet our customers where they are, according to their needs.
We get it – life happens. That’s why Mission Lane is hard at work paving a better way forward.
Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.
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From our financial services products to our career opportunities, we strive to be approachable to all. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out: recruiting@missionlane.com.
Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third party recruiters.
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