[New Job Opening] Partner Manager job Vacancy in London

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Job Details:
Position Name :
Partner Manager
Location:
London
Job ID :
4033017f89d5003f
Description : At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.
Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!
As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.
We’re growing fast, with our community of 48 million users in 17 countries saving more than 105 million meals from going to waste – that’s more than 262,500 tonnes of CO2e saved! But there’s still a lot more we want to achieve.
That means we’re looking for talented people with diverse skills and backgrounds to add to our rapidly growing team. That is where you come in: we’re looking for an exceptional Partner Manager to join us in our London office.
Your mission:
As a Partner Manager, you’ll be a key part of our Success team. You’ll ensure our partner stores have everything they need to succeed and work strategically to optimise store retention, improve performance, and increase supply. In this position, you’ll act as an important “voice of our partners” – understanding their needs and motivations and communicating these to the internal teams, as well as analysing data to identify opportunities for optimisation and issues that might need solving.
Your Role:
Helping our partners get the most out of their experience – answering inbound enquiries over email, phone and social media
Working closely with our store partners to resolve issues and ensure their optimum performance and satisfaction
Conducting data analysis of store performance and suggesting ways to make improvements
Identifying churn risks and supply opportunities, and creating plans to implement these
Onboarding new store partners
Developing in-depth knowledge of how Too Good To Go works and using this expert knowledge to assist the wider internal team
Creating clear email communications, consistent with our brand tone of voice
We need:
Good experience in a client facing role, such as B2B Customer Service or Sales
Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
Excellent interpersonal and communication skills
An empathetic and patient approach
Skills in using MS Excel and/or Google Sheets
Autonomous and independent – you are able to schedule your time and juggle multiple tasks at a time
A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation and take initiative
A team-player who is keen to learn, collaborate and bring your ideas to the table
Our Values:
We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.
We raise the bar: we always push for more. We work smart, smash barriers and elevate one another.
We keep it simple: our ambitions are bold but our solutions are simple.
We build a legacy: we’re proud of the change we’re driving.
We care: we always look out for each other. Caring is also about the way we do business. We do the right thing.
What we offer:
A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
The experience of being part of an international company with over 1400 enthusiastic and highly talented teammates across numerous countries – always ready to share knowledge and support!
Strong personal as well as professional development in an intense and high-growth scale-up environment.
An open company culture where you have the independence and room to unleash your creativity.
A strong team culture where successes are celebrated together.
A competitive salary plus performance-related bonus
25 days of annual leave, in addition to UK Bank Holidays
Christmas Eve and New Year’s Eve off as well
Private business health insurance, with numerous perks and well-being benefits
Cycle to Work scheme
A vibrant office in the heart of Shoreditch
How to apply
We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
Submit your CV and Cover letter in English.
Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.
At Too Good To Go, we dream of a planet with no food waste. That means we need to assemble a passionate team of problem-solvers who can help us make it happen. From customer care to sales, marketing to public affairs – we can give you the chance to use your talent for good.
Mission
Inspire and empower everyone to fight food waste together.
Vision
We dream of a planet with no food waste.
What we do
We’re a social impact company fighting food waste.
WHO WE ARE
OUR AMBITION
ABOUT US
LIFE AT TOO GOOD TO GO
HOW DO WE HIRE?
We strive to provide a transparent, fair and personal experience. We’ll take care reading your application, and get back to you as soon as we can. Depending on the role you’re applying for, the exact application process may vary – but this is what you can usually expect.
Phone Call
Chat with a member of our People & Culture team.
Assessment
Complete a small task that’s relevant to the role.
Interview
Meet the people you could be working with.
Hired!
Join the fight against food waste.
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