[New Job Opening] Patient Engagement Specialist job Vacancy in Remote

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Job Details:
Position Name :
Patient Engagement Specialist
Job ID :
Description : Job Title: Patient Engagement Specialist, Call Center
Reports to: Customer Service Manager
Location: Remote
About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we’re just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.
What we are looking for:
We are looking for professional individuals who have exceptional phone etiquette, are detail oriented, enthusiastic, and polite. You must be able to multitask and organize work independently. You have experience with Microsoft Office and strong typing skills. This is a great opportunity for nursing students, college students, mother’s hours, and those seeking to supplement their income. Average work weeks range from 20‐28 hours and shifts vary morning to evening.
Manage outbound and inbound phone calls in a fast‐paced environment
Proficient use of call center technology
Primary focus is to collect patient information and enter data into a secure online application with a high level of accuracy
Quickly assess and respond to the needs of patients and healthcare staff
Handle sensitive and/or confidential information on a daily basis
Answer phones with emphasis on customer service and satisfaction
Follow communication scripts
Identify customers’ needs, clarify information, and provide solutions and/or alternatives.
Keep comprehensive records of all conversations in a call center database
Meet personal/team qualitative and quantitative targets
Must be self‐motivated and comfortable working independently and with a team
Ability to navigate a computer while talking on the phone and remain focused and productive
Excellent phone and computer skills
Adept at typing and data entry with accuracy
Highly organized and skilled at multitasking
Outstanding communication and interpersonal skills
Dependable, strong attention to detail, and customer focused
High school diploma or equivalent
Minimum 18+ years of age
Required experience:
Customer Service (phone or in person): 1 year
Required education: High school or equivalent
Required language: English fluency
Team Culture
We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
We thrive through collaboration. We invest in our team and take pride in the success of others.
We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen
We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.
We love the journey. We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.
Health benefits paid for employee
Unlimited vacation policy
401K with matching up to 2% of salary
Professional development funding (courses, workshops, books)
Hybrid office model. Offices in Lafayette (CA), Irvine (CA), Nashville (TN), Baldwinsville, NY and
Guilford, CT.
Awesome teammates!
All HST Pathways employees are expected to display unquestionable integrity in every aspect of work and dealing with others. Respect for diversity and inclusion of all individuals is imperative to our business success and required.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.