[New Job Opening] Patient Intake Advocate job Vacancy in Remote

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Job Details:
Position Name :
Patient Intake Advocate
Location:
Remote
Job ID :
afdd6ef9b83a8ad7
Description : JOB SUMMARY: This role is responsible for addressing member, client and provider inquiries (Balance Bills and Appeals) with an emphasis on educating members of the Patient Advocacy Center process.JOB ROLES AND RESPONSIBILITIES:1. Manages main phone line and answers all inquiries.2. Ensures member inquiries are addressed timely; including education.3. Ensures clear documentation of events associated to a medical claim.4. Manages a daily running inventory of claims, prioritizing one’s work schedule accordingly.5. Addresses all emails, incoming calls and inquiries while directing specific inquiries to the appropriate parties.6. Receives, reviews and forwards incoming mail.7. Maintains daily tasks of sending letters to members, recording contact information and requesting necessary documents from clients when needed.8. Keeps the Lead Patient Advocate direct report informed of critical matters9. Assists in maintaining a clean, safe and unobstructed workplace environment.10. Ensure compliance with HIPPA regulations and requirements.11. Demonstrate commitment to the Company’s core values.12. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.JOB SCOPE:This position works under direct supervision in a self-directed and results oriented manner. The incumbent works within established standards and procedures, relying on a broad range of knowledge gained through training and experience to complete the job responsibilities as assigned. Work may often be varied and complex in nature. The incumbent may have regular contact amongst all levels of internal and external sources to complete objects keeping the needs of external and internal customers in mind when making decisions and taking action.JOB REQUIREMENTS (Education, Experience, and Training):Minimum High School DiplomaExperience in a medical healthcare claims role dealing with facilities, providers and membersBackground in healthcare claims management and the ability to interpret benefit plans/Explanation of BenefitsProactive, self-starterAbility to manage high call volumeExperienced and highly skilled in working with phone inquiries.Possesses exceptional multi-tasking and strong communication skills, both oral and written.A high level of professionalism, organization and flexibility.Excellent organizational skills demonstrating strong attention to detail.PC literate, including Microsoft Office products and web-based applicationsRequired licensures, professional certifications, and/or Board certifications as applicableIndividual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephoneRegular, timely attendanceAs an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.Job Type: Full-timePay: $20.00 – $25.00 per hour
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