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Job Details:
Position Name : Remote Patient Care Coordinator
Location: PainTheory in Denver, CO 80212
Job ID : 25a813a76250d80b
Description : OVERVIEWPainTheory is looking for a full-time Remote Patient Care Coordinator to join our team in Denver, Colorado! The primary objective of the Patient Care Coordinator will be to contact patients and guide them through the process of scheduling with one of our partner clinics.WHAT IS PAINTHEORYPainTheory is building an exclusive network of the Nation’s top medical specialists, offering patients a compassionate, comfortable, and informative experience for finding, researching, and receiving minimally-invasive care. PainTheory offers educational videos, real-time eligibility quizzes, and free phone consultations to help patients learn about minimally-invasive treatment options.For clinics, PainTheory offers a turnkey marketing platform that leverages digital marketing to educate and qualify new patients.RESPONSIBILITIESReach a level of proficiency in talking about acute/chronic pain and uterine fibroid treatments.Learn and understand key concepts in interventional pain and interventional radiology.Use care algorithms to match patients with appropriate specialists.Triage and respond to patient questions via phone and online chat.Load new patients into a customer relationship management tool.Coordinate with clinic liaisons to ensure adequate patient follow-up.MINIMUM QUALIFICATIONSEducationHigh-school graduate.1 year of clinical experience or medical training as an RN, EMT, CNA, or MA.Required Competencies, Skills, and AbilitiesYou have to be comfortable spending a considerable amount of time on the phone. While most of your calls will not be cold calls. If calling and talking to patients throughout the day is draining, this role will not be a good fit.Dependable schedule.Strong customer service capabilities.Excellent verbal and written communication.Excellent attention to detail.Ability to think critically in complex situations.Positive mindset.Understanding of insurance authorizations and eligibility.Experience with clinic scheduling.Experience obtaining insurance authorizations.Willingness to learn and have fun!POSITION BENEFITSA small team of can-do thinkers who openly voice challenges and quickly find solutions.Stock options at the ground floor of a rapidly growing company.Company sponsored health insurance benefits.Flexibility to work remotely.ADDITIONAL DETAILSStart Date: Start date is flexible, between 2/01/2022 – 2/28/2022Location: The position will be 100% virtual with occasional in-person meetings in Denver, Colorado. We are looking for candidates who live in Denver.If you’re looking for an exciting new role at a fast-paced startup with the flexibility to work from home, drop us an application! We’d love to chat.RESOURCESPainTheory Clinic Value Prop: https://youtu.be/bdcL3wpvg6IPainTheory Clinic Highlight Reel: https://youtu.be/luJEnWEsE7oPainTheory Patient Value Prop: https://youtu.be/6Ij7TpWkCSkJob Type: Full-timePay: $20.00 per hourSchedule:Monday to FridayApplication Question(s):How many years of working in a healthcare or medical practice experience do you have?Do you currently live in the state of Colorado? If so, where?When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.How experienced / comfortable are you with talking to prospective patients about healthcare or medical issues over the phone?Education:High school or equivalent (Preferred)Work Location: One location
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