[New Job Opening] Remote Sr. Customer Service Representative job Vacancy in United States

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Job Details:
Position Name :
Remote Sr. Customer Service Representative
United States
Job ID :
Description : WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.
Medical, Dental and Vision coverage starting Day 1
401K match program starting Day 1
23 days of Paid Time off after 90-day probation period
Health savings account (HSA) & Flexible spending accounts (FSAs)
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Schedule details:
Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift at OR after 8:00 PM will receive a $2/hr shift differential.
In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.
REMOTE DETAILS: You will work from home, full-time. It will require a quiet, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.
What Customer Operations Support contributes to Cardinal Health
Responsible for answering inbound calls from new and existing customers to place medical supply orders, providing status of orders as well as new order insurance verifications. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
High school diploma, GED or equivalent, or equivalent work experience, preferred
3-5 years’ experience preferred
Computer experience using Microsoft Office systems required
Customer service experience required
Familiarity with call-center phone systems preferred
Expert level communication and active listening skills
Excellent phone skills/etiquette
Quality focused
Keen attention to detail, especially documenting for proper information
Capacity to navigate stressful situations with ease
Ability to achieve daily call center metrics
Provide customer service to patients, families and medical providers
Applies advanced skills to resolve complex problems independently
Effectively applies knowledge of job and company policies and procedures to effectively resolve customer inquires
Inbound/Outbound phone calls to/from customers, caregivers, and applicable referral sources
Ability to handle high call volumes (~60+ calls per day)
Navigate multiple computer programs throughout the workday
Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
Uses provided resources/company websites to navigate customer’s concerns
Consults with Supervisor or Team Lead on complex and unusual problems
Ensure customer satisfaction and provide professional customer support
Soft Skills:
Communication and active listening skills
Keen attention to detail
Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
Capacity to navigate stressful situations with ease
Ability to achieve daily call center metrics
The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado
Anticipated salary range: $16.2019 – $23.1731
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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