Advertisements

[New Job Opening] Scheduler-Orthopedics job Vacancy in 7703 Floyd Curl Dr, San Antonio, TX 78229

Advertisements

Are you looking for a Job in Healthcare Field then this post may be relevant to you.
Job Details:
Position Name :
Scheduler-Orthopedics
Location:
7703 Floyd Curl Dr, San Antonio, TX 78229
Job ID :
9c784e46d1d5aef2
Description : Job Summary:
This position is a high-volume call center environment working from home. Candidates will be required to identifies and handle a variety of routine to complex customer service inquiries or request while providing a high level of customer service. This position is currently a work from home assignment, it will include 6-8 weeks of in office training and a rotation into the clinic in the future. Bilingual preferred.
Job Duties:
Responsible for taking inbound calls and making appropriate outbound calls in support of assigned clinic.
Will be responsible for calling and scheduling appointment for referrals received in specific clinics.
Complete registration of new patients which includes obtaining complete and accurate patient demographics. Will also enter and verify subscriber insurance information.
Schedule appointments for new and existing patients following the clinics scheduling guidelines and protocols.
Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff. Attempts to resolve all patient issues.
Maintains a professional relationship with the patients and other callers while adhering to scripts and call guidelines. Provides exceptional customer service, exceeding call quality expectations.
Supports the call center in meeting required department metrics for calls answered and minimize department abandoned call percentage rate.
Responsible for complying with all policies and procedures regarding HIPAA compliance.
Performs other duties as assigned.
Education:
High school diploma or GED is required.
Experience:
Three (3) years of related experience is required. Clinical experience is preferred.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.