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Job Details:
Position Name : Senior Analyst-Product Development
Location: New York, NY
Job ID : 83c61e11c81b9568
Description : You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
The Global Mobile team is responsible for the product strategy, UX/UI and delivery of mobile apps for American Express Card Members globally. This includes the Amex Mobile app available on iOS and Android in 22+ markets.
We are part of the wider Global Digital Experience team within Enterprise Digital and Analytics that looks after the implementation of the multi-channel market strategy and development, focused on defining and implementing experiences and products across channels. The team ensures these assets are developed in alignment with the overall business vision, and meet a clear user need.
We’re looking for a talented and passionate Associate Product Manager to join our team in New York. The successful candidate will have experience managing digital initiatives and will support the Product Owners in the ideation and development of mobile products and services. If you are interested in working on customer experience, mobile product development, and strategy for a market-leading app, we’d love to hear from you.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We back our colleagues with the support they need to thrive, professionally and personally.That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs,colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.
Development and launch of new features and capabilities for our mobile apps in partnership with our Engineering and Design teams
Input into the mobile product strategy and execution of the mobile product roadmap
Participation in creative development process – understanding platform limitations and opportunities to ensure our app remains a market-leading product
Feeding product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria
Maintaining product documentation
Supporting the measure of the effectiveness and the success of different product features
Types of people we need:
Technically minded & resourceful – with an appreciation of how to execute mobile initiatives
Proactive and enthusiastic – the successful candidate must be excited about the mobile space and the external environment
Collaborative – our role is largely partnership driven, working with capability owners, local teams and technology partners is vital
Strategic thinkers – showing an ability to support decision making and overall execution approach by leveraging both quantitative and qualitative insights
Detail oriented – active involvement in backlog development requires a process-driven mindset with a strong attention to detail
Enthusiasm and passion for great products and demonstrated customer focus
1-2 years of agile product development experience preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
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