[New Job Opening] Senior Learning Partner job Vacancy in New York State

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Job Details:
Position Name :
Senior Learning Partner
Location:
New York State
Job ID :
b779f468a4d49d79
Description : SENIOR LEARNING PARTNER
WHO WE ARE
Squire is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry. We provide a one-stop solution that helps small business entrepreneurs run and grow their businesses.
Squire is also the premiere booking engine that connects people with great barbers nationwide. We make it easy to discover and book the best barbers wherever you are, in just a few taps.
With headquarters in New York and a presence in major cities in the United States, U.K. and Canada, Squire has quickly become a market leader in technology solutions for the barbershop industry.
Squire is currently a Series D company and has raised over $165M to date.
For more information, please visit getSquire.com or download the Squire app from the App or Play Store.
SUMMARY
The ideal candidate will have training expertise in working with an audience of SaaS and customer-facing employees, including implementation/onboarding, support, and customer success / account management. You will prioritize what’s most impactful to improving the customer experience by identifying training needs within the Customer Success organization and addressing gaps in knowledge and processes. This is the first dedicated enablement and training hire on the team, and the opportunity may expand to include customer facing education and knowledge management.
REPORTS TO
VP, Operations and Customer Success
JOB DUTIES AND RESPONSIBILITIES
Design, develop and implement a learning and development strategy for a best-in-class Customer Success organization. Incorporate company goals and enablement best practices.
Identify and assess future and current training needs through consultation with teams within the Customer Success organization, prescribing learning solutions.
Define, monitor, and report on key performance metrics focused on measuring effectiveness and ROI of enablement, training, and ramp time.
Understand internal and external factors that impact learning and performance within the organization; stay current on trends and anticipate opportunities to innovate and add value to the business.
Evaluate existing courses and make recommendations for improvement to maximize value.
Oversee training and development of team members.
Plan and manage department enablement processes/programs to ensure they are aligned with company business goals and objectives.
Manage training content for employees by closely collaborating with cross-functional teams.
REQUIREMENTS AND QUALIFICATIONS
Previous experience with a SaaS solutions company and/or an enterprise software company in a Customer Success delivery role preferred
Demonstrated both breadth and depth of technical product knowledge of previous applications, and a quick ramp to learning complex software applications
Knowledge of Customer Success methodologies, process, and training best practices
Working knowledge of Learning Management Systems (LMS)
Excellent cross-functional leadership skills and the ability to initiate and build relationships with people in an open, friendly, and accepting manner.
Ability to translate concepts, summarize, and communicate complex ideas, and clearly articulate business value with a good sense of how professionals think, operate, and absorb the training.
Adaptable and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Able to prioritize these demands and gain buy-in or direction with Customer Success and other Customer Team stakeholders.
Ability to articulate program objectives, deliverables, timelines, and “what good looks like” to team members and stakeholder SMEs.
Experience with multiple learning methodologies to effectively deliver the right content to the right audience at the right time.
Degree not required. If you fit the bill of the above and the description below, we only want to know two things: What have you built that you can show us (please provide a link), and what exactly were/are you responsible for in that link. Please provide credentials for me if required.
Squire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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