[New Job Opening] Senior Salesforce Administrator job Vacancy in Indore, Madhya Pradesh


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Job Details:
Position Name :
Senior Salesforce Administrator
Indore, Madhya Pradesh
Job ID :
Description :
It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!
We are looking for someone with a deep understanding of the Salesforce platform, who can
understand both our current setup and our business objectives, in order to quickly identify areas of
improvement. The Senior Salesforce Administrator should be comfortable with change
management and governance, as well as communicating, prioritising and managing all aspects of
a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with
the ability to translate technical information into layman’s terms, clearly explaining design options
and their potential impact.
This is a varied business facing role, with the following responsibilities:
All aspects of user and license management including new user setup/deactivation, roles,
profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Workflow, Process Builder,
Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic
layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Sandbox environment management; help troubleshoot issues and perform sandbox
refreshes and related activities
DevOps/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a
focus on exceptional user experience
Identify unused or underutilised platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation
as needed
Proactive system maintenance including Security Reviews, Release Updates, Health
Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Identify manual tasks and complex processes that could be key opportunities for
automation, then take lead on making those automations a reality
Lead consistent engagements with SME’s to keep a pulse on problem trends, providing
elevated assistance to build solutions or escalate to appropriate channels
Provide mentorship to junior team members
Execute TaskUs Salesforce Administration Strategy by creating sensible security measures
on profiles, roles, and other sharing settings. You will implement initiatives surrounding
optimising user-engagement, releases, configuration changes, workflow changes, and
troubleshooting, user administration, and provide support for data integrity and
Customize the salesforce environment for complex sales tracking and also improve as well
as execute data integrity
Manage and deploy Salesforce integrated applications
Produce documentation on Salesforce Administration as well as provide support and
training for the business.You will also communicate to major stakeholders on process
changes, so users are aware of updates, key initiatives, and outages
Qualifications and Background
Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration
hands-on experience with Sales Cloud or similar Salesforce product
Certified Salesforce Administrator
Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
Bachelor’s/Postgraduate degree, or professional qualification
Knowledge, Skills, and Abilities
A proactive attitude to platform enhancements
Demonstrated success with continuous improvement, drive for efficiency, and process
optimization to deliver solutions at scale
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Available and responsive to questions
Experience implementing Salesforce configuration changes
DevOps/release management experience
Experience in installing and maintaining AppExchange packages that integrate Salesforce
with other systems (e.g., Oracle, Data Integration Platforms, etc.)
Experience in developing VisualForce pages, custom objects and Lightning Apps
Experience in using Salesforce Data Loader and other data maintenance tools
Strong attention to detail and accuracy.
Excellent verbal and written English skills, someone who has a certification and
maintenance in Salesforce Administration (ADM 201) and has experience in planning and
logistics, preferably in a cross-functioning environment.
Understanding of basic triggers
Demonstrates continued personal/professional development
Active in the Salesforce community
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
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