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Job Details:
Position Name : Service Transformation Director
Location: Brentford TW8
Job ID : e3ce02776e2f7d94
Description : Date Posted:
2021-11-16-08:00
Country:
United Kingdom
Location:
Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
Since 1853, we have dedicated ourselves to a single goal: moving the world. Our cities are reaching new heights. Our customers are demanding new solutions. Our world is becoming more connected. For more than a century and a half, we’ve been pushing the world onward. It all started more than 168 years ago when Elisha Graves Otis invented the modern elevator and forever changed the urban landscape. Today, the company that bears his name is the world’s leading provider of elevators, escalators and moving walkways, moving more than 2 billion people every day.
We strive to be the best. To us this means we set big goals, rise to achieve them, and win as a team. At Otis, we move the world forward and our people the most important asset.
What are we looking for?
Otis are looking for a talented and driven individual to provide transformation leadership across our service business. You will drive change and enable a culture of continuous improvement by leading existing transformation initiatives and supporting the identification and development of new programs.
Reporting directly to the Service Director, this key role will work closely with business units in Chiswick and Leicester, so we can accommodate candidates who live in a reasonable commute of either West London or the East Midlands.
As Service Transformation Director, you will:
Optimize commercial business processes to achieve long term time and cost saving solutions
Facilitate a culture of change enablement to help drive transformation activities
Lead idea generation through creativity
Provide insight in to improvement opportunities within areas such as customer feedback, commercial billing, reporting, app development, technical and products
Partner with technical, operational and support teams to develop initiative road maps, objectives and key milestones
Review collated data and convert information in to business opportunities
Translate service business objectives into a formal, cohesive transformation activity framework
Provide leadership, direction and mentoring to guide the transformation function and it’s day-to-day activities
To be successful in this role you will possess the following:
Transformation and business optimisation experience within a service business
An analytical, data-driven mindset and creative aptitude
Demonstrable success influencing and driving change
Strong business acumen, cross-functional exposure, strong decision making skills, highly collaborative nature, and the ability to work in a matrix environment
People management skills and the ability to bring teams together for common objectives
Strong administrative and organisational skills, including the ability to prioritize multiple projects, programs and objectives
What can we offer you?
The chance to work for an industry leading company and a global brand
The opportunity to work in a key, visible role which is critical to the success of the organization
Ownership of delivery and autonomy to develop and execute processes
Competitive salary package and additional benefits
More about us:
Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!
We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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