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Job Details:
Position Name : Sr. Consultant – Service Now
Location: Mumbai, Maharashtra
Job ID : b28de604f135cb18
Description : :
India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Job Description:
Job Overview
This role is a part of the Enterprise Capabilities team within the Digital & Technology Solutions Development Organization. The Enterprise Capabilities global initiatives focus on process transformation and further implementation of ServiceNow to modernize systems and automate processes. Expectations of this Sr. Consultant role is to support the ServiceNow platform as a whole applying best practices, consulting with functional teams, drive governance and GMI policy across the platform, hold a leadership role in integrations and ensure tech health, upgrades, and change control is monitored and are managed appropriately for an enterprise application at General Mills.
Job Responsibilities
40% of TimeWorks with Architect to develop platform strategies, principals, and RACI frameworkCaptures project, platform and architectural requirements and develops solutions accordinglyOwns the relationship with stakeholders to identify, prioritize, model, and document business, process, and data requirements
Represents project stakeholders throughout planning, development, and release processes
Leads the platform team to develop estimates, prioritize & assign stories into sprints and ensure stakeholders communication takes place
Works with stakeholders to drive adoption of platform standards and platform principalsOwns change control meetings and processCompletes code reviews for new moves to production to ensure no platform impact and platform principals and best practices are followed
60% of TimeFor platform scope work, ensures requirements are understood, developed, tested, and delivered to specification Designs, develops, configures, and customizes (when necessary) ServiceNow applications and services
Manages upgrades across the ServiceNow landscape; owns platform upgrade scopeManages the delivery of, or delivers new functionality across applications including but not limited to:
o Security development/ACLs
o Integration development
o Portal development
o Mobile Development
o Patch communication
o Platform Hardening work
HI Tickets management/ownershipResponsible for day to day operational support of Platform operations and ensures system health and sustainability
Provides configuration and development assistance to developers
Develops documentation and training guidelines supporting system or processes changesAssist in communicating system or process changes to users with varying technical knowledgeAdvocate and influence ServiceNow solutions and inform on new trends and technologies
Desired Profile
Education
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Masters
Preferred Major Area of Study: Computer Science / MIS or equivalent
Required Professional Certifications: Current Service Now certifications, Implementation Fundamentals, etc.
Preferred Professional Certifications: HR Fundamentals, Advanced Portal
Experience
Minimum years of related experience required: 4 – 5 years
Preferred years of related experience: 6 – 7 years
Specific Job Experience or Skills Needed
Qualifications
Total IT experience of 6-8 years working within a large enterprise on implementation initiatives
Minimum 4 years of experience in configuring ServiceNow modules (HR or ITSM preferred), implementing 3rd party integrations and building custom forms and workflows
Minimum 4 years in acting as Developer in a mid-size ServiceNow implementationAbility to understand detailed & complex busines requirements and ServiceNow solutions and propose ServiceNow platform capabilities when/where appropriateGood interpersonal skills including explaining technical challenges to a business client/customer successfully
Results oriented with a track record of accomplishments and ability to problem solve and overcome challengesHigh integrity, sound judgment and discretion regarding confidential informationAbility to think proactively and manage multiple prioritiesHigh initiative, curiosity, and passion for improving business systems and processesStrong technical knowledge of ServiceNow platform capabilities, including all Platform capabilities and scoped app capabilities including HR, ITSM, Asset Management and App EngineGood understanding of, and experience in, JavaScript / HTML / CSS / AJAX/ Angular / Bootstrap / Jelly Script / SQLClient Side and Server Side Scripting
Web Service Integration (SOAP, REST)
ServiceNow administration, ServiceNow Implementation Specialist certificationDemonstrated ability to analyze, design, configure, document and support data, processes and technologyExperience supporting stabilization and ongoing production support of technical solutions
Competencies/Behaviors required for job
Ability to lead, question, challenge, and enforce technical guidelines to ensure platform health and stability ism maintained.Proven ability to manage multiple tasks/activities proactively and prioritize appropriately
Well-developed interpersonal, verbal & written communication skills with technical and business leaders at all levelsDemonstrated ability to work independently as well as in a collaborative team environmentStrong interpersonal & influencing skills with a high degree of tact and diplomacyAbility to work in a fast-paced environment
Ability to articulate the solutions to the business teams and has a client service mindsetPossess strong problem solving, negotiating, and decision-making skills
Must have worked with global teams and stakeholders in projectsResults oriented with a track record of accomplishments and ability to problem solve and overcome challenges
Company Overview:
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
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