Are you looking for a Job in App Development Field then this post may be relevant to you.
Job Details:
Position Name : Support Engineer – CPQ
Location: Hyderabad, Telangana
Job ID : 94ad02e258489c8d
Description : To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Group
Job Details
Salesforce CPQ and Billing extends the Salesforce Sales Cloud with fully integrated Quote-to-Cash capabilities. Salesforce Quote-to-Cash has a talented team with unmatched cloud computing experience and a unique culture, totally focused on taking good care of our customers, partners, and employees. Join us!
Our innovative apps enable companies to easily and accurately manage the entire deal close process-from generating quotes and configuring orders to collecting cash-helping customers grow revenue faster than ever before.
Mission of this role is to…
The Tier 2 Success Agent provides the highest level of communication to customers in need of support. The Tier 2 Support Agent is responsible for supporting existing customers’ Salesforce Quote-to-Cash instances. The agent analyses issues logged by customers, leverages product expertise and shares best practices to drive to case closure. The agent follows standard support practices and procedures while providing an excellent customer experience. The Tier 2 Support Agent plays a critical role in helping customers to realise the value of their software investment.
Job Responsibilities
Understand Quote-to-Cash processes and become an expert in Salesforce Quote-to-Cash
Understand customer’s business needs
Provide top level of support that ensures customer’s success
Quickly analyse cases logged by customer and assist them with resolving the issue
Respond to and update the open cases in a timely fashion and manage dozens of cases at a time
Answer questions relating to the customer’s instance, Salesforce Quote-to-Cash, and salesforce.com
Train other agents and document best practices and new processes
Communicate product ideas, bugs, and customisations to the product development team
Job Qualifications
Bachelor’s degree preferred (preferably in Computer Science or an engineering discipline)
CPQ experience is mandatory
SFDC Certified Administrator, SFDC Certified Developer, or SFDC Platform App Builder preferred.
Prior experience troubleshooting JavaScript, HTML, and CSS
1 – 3 years experience working in SaaS
Experience in writing/troubleshooting Apex Triggers and Apex Classes preferred
Prior experience with Apex, Visualforce a bonus
History of strong software troubleshooting skills
Customer facing experience or demonstrated ability to communicate with customers is required
Passion for customer’s success and patience in working on challenging issues
A natural curiosity for learning about new subjects
Ability to learn technology quickly through instruction and self-training
Exceptional verbal communication skills with friendly, patient and professional phone demeanour
Exceptional written communication skills with the ability to quickly compose clear and concise answers
Business analysis and requirements gathering abilities is a plus
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.