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Job Details:
Position Name : Technical Support Intern
Location: Pune, Maharashtra
Job ID : dfb660102f9a1177
Description : Aera Technology is the Cognitive Automation company that makes business agility happen. We deliver the first scalable digital platform that integrates with existing systems to make and execute business decisions in real time. In the era of digital acceleration, Aera helps enterprises around the world transform how they respond to the ever-changing environment.
We’re looking for passionate recent graduates to join our Technical Support organization. You will monitor, debug and troubleshoot integrations (ETL jobs) for our customers, which are the backbone for Aera’s Cognitive skills. In this role, you will be responsible for troubleshooting customer reported issues, helping internal teams and escalating bugs to Product teams.
Responsibilities
Quickly learn the functional aspects of Aera’s product lineMonitoring and troubleshooting integration issues on ETL processes
Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management
Gather information systematically and efficiently perform root cause analysis
Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
Responsible for respecting the defined SLA’s we have with each customer
Develop knowledge base articles for the use of internal team and external partners
Participate in a shift rotation, including periodically working the night shift
About You
Bachelor’s degree, preferably in computer science or equivalent
Good debugging, troubleshooting skills
Strong oral and written English & customer-facing communication skills
Good knowledge of SQL, Unix, Shell Scripting, 3-tier application architecture, ETL
Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday!
At Aera, our purpose is to enable a sustainable, efficient, and intelligent world with Cognitive Automation. Our Cognitive Operating System is increasingly used by the world’s largest companies to fundamentally transform their organizations and how work is done.
If you share our passion for fundamentally transforming how people work — from people working machines, to machines working, guided by people, you’ve met your match. Headquartered in Mountain View, California, we’re growing fast, with teams in Mountain View and San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune and Bangalore (India), Sydney (Australia) and Singapore. So join us, and let’s build the future of work together!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.
Aera Technology respects the privacy of your data. Please take the time to read our Candidate Privacy Notice, available here.
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