[New Job Opening] Technical Support Specialist job Vacancy in Delhi, Delhi


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Job Details:
Position Name :
Technical Support Specialist
Delhi, Delhi
Job ID :
Description :
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
About Role: In this role, you will be a trusted technical advisor to our customers and management. You will be working with a highly skilled and experienced Servigistics Technical Support team who are the voice of our customers. You will work cross-functionally; advocating on the customers behalf to ensure a positive customer experience. Day-To-Day: • Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations • Provide solutions and/or workarounds to resolve difficult/complex technical issues • Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions • Provide support for customer escalated cases, if required • Ensure continuous knowledge transfer and customer self-help;by documenting developed solutions that are aligned with our KCS best practices and standards • Take responsibility for continuous improvement and development by participating in training/workshops as required • Manage assigned cases; utilizing Sales Force to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverables • Practice and support our ISO 9000 processes • Provide back-line support by collaborating, assisting, and sharing knowledge with local and cross functional teams as needed • Work with peers worldwide to provide first class support for mission-critical customer issue • Address enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA.. Preferred Skills and Knowledge: • Experience with SQL for Oracle and SQL Server databases • Working knowledge of ETL tools like Informatica / Kettle to help resolve issues with the nightly batch jobs. • Experience with Open-Source Technology (such as Apache Web-Server, Apache Tomcat) • Solid understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security • Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades • Experience in implementation or support of enterprise business applications on Java technology
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
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