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Job Details:
Position Name : Technical Training Partner
Location: Durrington
Job ID : 3a7eb53bbfc54f6c
Description : Salary range:
Up to £33,100
Employment type:
Fixed Term Contract
Closing date:
16 Feb 2022
Description:
Why Water?
Without water, life as we know it would be impossible. Every day, we rely on it for drinking, washing and cleaning. It helps create the energy we need for heat and light. It’s also essential to the products we enjoy and the natural world we depend upon.
Yet the South East faces a future of more people and less water. Our population is growing fast, and climate change is bringing greater risk of both drought and flooding.
In the water industry, your work will help to address these challenges and give people access to sustainable, high-quality water and wastewater services for decades to come.
The South East is also home to over 700 miles of coastline, two National Parks, four Areas of Outstanding Natural Beauty and some of the world’s rarest chalk streams. As well as working within these breath-taking environments, your activities will help preserve them for generations to come.
Why Southern Water?
Each day, over four million people across Sussex, Kent, Hampshire and the Isle of Wight count on us for their essential water or wastewater services. Our work is vital, because we’re providing water for life.
Do you want to make a difference? At Southern Water, you work will help to enhance health and wellbeing, protect and improve the environment and sustain the economy. You’ll also play an important role in helping us deliver a resilient water future for the South East.
Are you a natural collaborator with a strong moral compass and high standards? If so, you’ll fit right in. Everything we do is underpinned by three values: succeeding together, doing the right thing and always improving.
Do you want to bring your authentic self to work every day? We do too. That’s why we’re building an inclusive culture and are proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religion or sexual orientation. We believe the unique perspectives and experiences each of us brings make us stronger.
draw on different experiences, knowledge and skills to help us better serve our customers.
Do you strive to do your best and bring out the best in others? Three values are at the heart of our transformation and underpin everything we do: succeeding together, doing the right thing and always improving. If you’re a natural collaborator with a strong moral compass and high standards, you’ll fit right in.
Do you want to make a difference? As well as playing a leading role in maintaining our essential services for customers, you’ll contribute towards the important outcomes of our transformation. These include: improving our environmental performance, rebuilding trust and improving our relationships with our regulators.
Do you believe everyone should be accepted for who they are? We do too. That’s why we’re building an inclusive culture and are proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religion or sexual orientation. We believe the unique perspectives and experiences each of us brings make us stronger.
About the Role:
Job Title: Trainer Partner – Business Channels
Location: West Durrington, Worthing
Perm/FTC: FTC – 12 months
Hours: 37 hours per week
Salary: Up to £33,100 per annum depending on skills and experience
Role Overview:
If you are an experienced trainer looking for your next career move, why not consider joining our forward-thinking Business Channels Customer Programme?
The Business Channels programme consists of several work streams requiring changes across systems, process and technology. The programme of change will deliver a simpler and more satisfactory customer and user experience that releases financial benefits. The programme has also re-defined the developer services customer lifecycle and stitched together the end-to-end workflow across multiple teams, directorates and service delivery partners.
The Developer Services programme of works commenced June 2020 where we have had significant process changes across all our customer journeys. The development lifecycle currently involves about 150 people across the business who use and feed into our systems. You’ll be required to support, coach, mentor and look for improvement opportunities with our team to improve user journeys.
Across Business Channels, there are several other change programmes within our Digital First Roadmap underway which will impact on our teams, one of which includes a new Retailer Portal and a Self-Lay Provider App – where you’ll be required to develop a suite of training materials.
Initially this is a 12 FTC, however depending upon our business transition plans there may be a possibility to extend, or at the end of the 12 months we can support you to look for other opportunities within our Business Channels team.
The role comes with a comprehensive benefits package which includes Eligibility for a company bonus.
Role Accountabilities:
To develop a blended suite of training material in line with your Training Needs Assessment (TNA) and Training PlanDrive training efficiencies through innovation and improvements by reviewing current training delivery/approach and creating a monthly status report that focuses on areas of improvementsMaintain training material, tools and work instructions in line with process and system updates
Use collation of end user feedback and dip checks to measure the success of training and highlight any risks/issues associated with training and engagementWill contribute to the overall communication and engagement plan in relation to training communication and engagement activities
Person Specification:
We are looking for someone who is keen to display innovation, energy and passion around learning and development who will feel satisfaction from assisting Southern Water employees with their development in the business. Your approach to training will be flexible as the role will be to instruct different skill levels and capabilities. You will need to be a ‘people person’ who enjoys and thrives on interaction with others. If you have a background in customer service or training/mentoring in the utilities, energy or construction sector this would be advantageous. You will be confident to deliver a blended suite of classroom and virtual training that is relevant, therefore we would require you to travel to all locations within the Southern Water Region (Hampshire, Kent, Sussex and the Isle of Wight).
If this role sounds appealing to you, we encourage you to apply for this diverse, fun and exciting position.
Qualifications and Experience
Essential
A desire to learn and help others learnRelevant qualification (eg. CIPD, NVQ, industry certifications)Ability to manage a classroom of adult learners
Desirable
Training accreditedChange Management experience/interestOperational experience
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