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Job Details:
Position Name : User Researcher
Location: Bengaluru, Karnataka
Job ID : 551c655ff88c724e
Description : At Vahan, we’re helping 300M+ low-skilled workers in India find jobs using WhatsApp.
We are a Y Combinator company that is backed by marquee investors such as Khosla Ventures and Founders Fund. Several executives from Google and Flipkart are also investors in the company.
We believe that user research should play a foundational and ongoing role in product development. With the Vahan product evolving rapidly, a continuous and ongoing engagement with our end users is critical.
Vahan is looking for a user researcher to join the Product team in Bangalore.
. Collaborate with product & UX teams to identify, plan, conduct & synthesize user research
Collect & analyze user behavior through lab studies, field visits, surveys, & online experiments (A/B testing)
Create a deep understanding and empathy for our target customers through primary field research, behavioral analysis, and/or secondary research
Collect and synthesize useful research from across the organization, bringing insights back to your team Eagerness to continually learn, grow and improve the craft of UX research
Key responsibilities will include:
Helping the Vahan team gain deep empathy about their end users, through user research studies conducted on a regular basis. (Foundational Research, Design Research)
Building an understanding about the lives and needs of Vahan end users over a period of time. (Longitudinal Research)
Conducting regular product and prototype testing of the Vahan app. (Evaluative Research, UX Research, Usability)
Support the planning and execution of foundational and evaluative research studies from participant recruitment through to test moderation, note taking, analysis and reporting.
Define the scope of research projects, planning research, conducting fieldwork and synthesising research data into actionable insights.
Socialize research insights through innovative storytelling formats so that they are accessible to internal stakeholders.
Work closely with the design and product team to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.
Manage and develop critical infrastructure that makes the Vahan research team successful i.e Research Ops. This includes but not limited to:
Maintaining and continuously grow the research repository
Managing participant recruitment, screening and participation.
Socialising and evangelising research within the organisation.
Adhering to ethical research guidelines, processes and practices.
Promote human centric design principles and approaches across the organisation.
Design and implement ‘user exposure programs’ across the organisation that will enable internal stakeholders to learn and empathize with customers through direct participation.
Must-Haves:
Bachelors/Masters in fields related to user research like design, psychology, sociology etc.
2+ years of relevant experience working as a User Researcher / UX Researcher / Product Researcher or equivalent.
Hands on experience with all aspects of the user research life cycle – Research Ops.
Experience and working knowledge about the strengths and shortcomings of different research methods, including when and how to apply them.
Ability to communicate fluently and conduct research in at least 1 regional Indian language. (Preferred Hindi, or other South Indian languages)
Willingness and capability to switch between and work with both agile and strategic research methods, as required.
Strong interest or experience doing research in the social impact space – Specifically the problem space and end user profile that Vahan focuses on.
Ability to work in an agile work environment, which requires close alignment and collaboration with design, development, and business stakeholders.
Ability to connect research requirements and insights to the overall product vision and strategy.
Good planning and time management skills for effective task management.
Capability to meet deadlines and deliver high-quality work on schedule.
Ability to work independently and be self-motivated, while keeping relevant stakeholders in the loop.
Openness to upskilling to compliment core research skill sets.
Excellent verbal and written communication skills.
Nice-to-Haves:
Prior experience working in a fast paced startup or tech environment.
Quantitative research capability or working knowledge.
Basic design skills.
Working at Vahan:
Vahan offers a work culture that is parallel to the best startups in India or the US – Inspired by the past experience of the founder and several investors who have worked or are currently working in the US tech industry.
Vahan is a user centered and product focused organization, and invests significantly in good user experience.
The Vahan team is close knit, passionate and highly motivated.
There are no silos at Vahan. The hands on and collaborative work culture will help you develop rapidly and holistically as a researcher.
Vahan offers an open environment where everyone has a seat at the table in defining and guiding product strategy and direction.
Lastly, you’ll love where you work – Our office space is located in the heart of Indiranagar, Bangalore’s most happening neighborhood!
More about Vahan – https://vahan.co/
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