[New Job Opening] Workforce Planning I job Vacancy in Chennai, Tamil Nadu

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Job Details:
Position Name :
Workforce Planning I
Location:
Chennai, Tamil Nadu
Job ID :
457252a94a445121
Description :
Program Manager Strategic Initiatives
Career Level: IN4
Location: Chennai
About Global Tech.
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations.Being human-led is our true disruption.
Team and Position Summary:
At Walmart, we are committed to leading the business side of technology – how we
operate, measure success and enact change. This team focuses on that and also, areas
such as Tech Services, Center Operations, CoEs, Transformational initiatives.
Our team is responsible for workforce planning and management of Walmart’s customer service centers across the world.
Position Responsibilities:
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
Analyzes and ensures accuracy of information by creating, maintaining, and evaluating data; comparing data with third-party information, budgets, or actual results; analyzing and researching risks or compliance concerns; analyzing financial data, key performance indicators, and metrics; evaluating trends and reviewing results for accuracy; utilizing financial models, plans, and tools; and conducting analyses for special and recurring projects.
Provides customer service and reporting in area of responsibility by providing reports and communicating results, preparing information and supporting documentation; supporting key business processes; serving as an information resource; providing guidance and recommendations based on defined policies and practices; supporting relationships with key stakeholders to deliver solutions and support; and resolving issues, answering questions, obtaining information, and providing documentation.
Provides data-driven analysis and insights to help support business strategies by evaluating ongoing analytical needs; serving as the analytics subject matter expert; reporting data-based insights in a uniform manner; reporting on business strategies; collaborating with internal and external business partners to build a consistent and accurate strategy for using data-driven insights; and providing expert advice and guidance on the application of best practices.
Provides market insights to key stakeholders based on research gathered and business knowledge by communicating data insights and global marketplace trends affecting the business using various communication tools; providing guidance and advising on next steps based on insights, objectives, and research; proposing improvements; and promoting the application of insights to support other departmental and leadership decisions and goals.
Manages processes across different areas of the business to ensure efficiency and compliance by establishing timelines, workflows, and requirements; supporting and developing training; creating, verifying, and distributing necessary documentation for reviewing results; managing and verifying functionality of key process and controls; and loading appropriate information.
Manages customer requests and needs by utilizing analytical tools; extracting and consolidating relevant data for reporting; determining layout and formatting; analyzing best delivery methods; identifying root cause and solutions in all supported systems.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Competencies
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Focus on the Customer/Member – Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.
Judgment: Use Appropriate Judgment – Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.
Execution and Results: Manage Execution and Results – Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.
Planning and Improvement: Plan and Pursue Team-Based Improvement – Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.
Influence and Communicate: Increase Commitment – Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.
Ethics and Compliance: Manage Ethics and Compliance – Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Adaptability: Quickly Adapt – Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.
Talent: Supervise Associates – Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.
Position Requirements:
Minimum Qualifications
Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field
4 years’ experience in data analysis, statistics, computer science, or related area.
Preferred Qualifications
Master’s degree in in Analytics, Statistics, Computer Science, Mathematics, or related field.
Project Management certification.
Six Sigma certification.
Travel
Traveling is necessary to perform one or more essential functions of this position.
Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.
Walmart Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
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