[New Job Opening] Advisor – Customer Care job Vacancy in Leeds LS27

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Job Details:
Position Name :
Advisor – Customer Care
Location:
Leeds LS27
Job ID :
3510f548089dffca
Description : About The Role
A Special Thank you
Before we start to find out if we’re a good fit, we just wanted to say thank you. Throughout the Covid-19 pandemic, those working in Healthcare across the UK stood up to the plate and helped to protect the country and for that, we will always be grateful.
About the role
Monday to Friday, 39 hours per week. Shift patterns being 9.30am – 6.00 pm OR 10.30am – 7pm. With potential Saturday morning schedule.
As a Contact Centre Advisor at AAH, your main responsibility will be to promptly answer inbound calls from customers and colleagues across the UK. Working within given targets will be a key focus of this role, whist always offering excellent customer service
You will take new orders over the phone and deal with order queries and complaints, ensuring that any complaints are handled through the appropriate channels and are resolved in a timely manner. Together we will continue to deliver an efficient, safe and vital healthcare service to our customers.
Why AAH?
Part of McKesson UK, AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office – the opportunities are endless.
Our ability to shape the future of healthcare depends on the passion and hard work of our people. As well as the benefits you would expect; 25 days annual leave plus bank holiday, pension scheme, company bonus scheme, we also offer:
Market leading maternity, paternity and adoption leaveFull support from our employee assistance programme including a health and well-being appUp to 50% staff discount at LloydsPharmacy in store and online!
About You
To be successful in this position, you will need to be very much a ‘people person’, a strong communicator and be able to work in a fast-paced environment. Experience in a call centre or customer service environment is desirable and the ability to communicate well is essential.
About Us
Every day, millions of people rely on AAH Pharmaceuticals to deliver their medicines. Part of McKesson, a leading healthcare company, and the UK’s largest pharmaceutical wholesaler, we work together to provide the NHS with a safe, efficient and cost-effective way of getting healthcare products from manufacturers to dispensing points all over the country – improving processes whenever and wherever we can. It takes meticulous planning, proven skills and a team of highly experienced people to make it happen.
We are defined by our ICARE values, and ILEAD behaviours. These guide our decision making and help to make sure we stay focussed on what really matters. Together, ICARE and ILEAD build our shared value system and are the key pillars of McKesson’s culture.
At McKesson UK, we don’t just accept difference — we celebrate it, we support it, and we encourage it for the benefit of our colleagues, our services, and our communities. You’ll have access to our diversity networks, inclusion groups and feel supported and comfortable in yourself at all times.
We want you to bring your whole self to work- so, wherever possible, we will look to accommodate a flexible approach to your hours and location as well as job share opportunities, to ensure that our roles work not only to support our patients lives, but yours too.
McKesson UK prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
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