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Job Details:
Position Name : App Support Specialist
Location: India
Job ID : 64a192410bff6a47
Description : App Support Specialist:
Position Overview:
We are looking for hands-on, support engineers with experience of 3 to 5 years, managing OnPrem Java, .Net, SQL Server, Oracle, Sybase and Azure Cloud based software applications in Test and or Production environment. The ideal candidates would be aware of the BFSI domain and proficient in SQL, Shell scripting, Unix to be able to manage and maintain highest level of availability of software applications and environments. If this sounds like something you are already doing and are passionate about, then we want to talk to you!
Work You’ll Do
Be a SMEs for the given cluster of applications and their environments
Provide technical leadership and resolve non KEDB issues/tickets
Drive Shift-Left strategy and Prepare and Maintain the overall KEDB as per defined Knowledge Management process
Identify scope for automation and focus on continuous improvements
Conduct RCA for the identified Problems along with Service Desk and Incident Managers
Drive execution of Problem Resolution Plans with other stakeholders
Coordinate with client Business Users, Technology teams, client Service Desk for incident resolution
Provide inputs to project review documents / dash boards to senior management
Maintain application monitoring, performance tuning and testing
To examine potential areas for Service Improvement and raise proposals with the Service Manager
Configure components on Appdynamics or Splunk
What You’ll Bring
Strong customer service and support focus with a desire to deliver high quality service
Ability to multi-task, work under pressure and adhere to tight deadlines
3+ years’ experience in hands-on application support lead role and or AppDynamics or Splunk administrator
Strong technical skills (PL/SQL, Unix, Unix shell scripting)
Extensive problem solving and debugging skills
Ability to independently apply production upgrades
Experience in providing services to agreed SLA’s and OLA’s
Experience with working in an ITIL environment
ITIL foundation Certification will be desired
Excellent interpersonal and communication skills
Flexible in working outside of core business hours at short notice
Able to work in 24*7 support in different shifts pattern on rotational basis
Experience on providing environment support and application support on Microsoft Azure cloud
MS Azure cloud admin certification is desirable
What We’ll Give You
Experience of managing application portfolio of some of the leading financial services firms worldwide, enabling them to leverage technology solutions to drive revenue growth, maximize operational efficiency, and manage risk and fraud
You will get the opportunity to re-define your career by being part of some of the most prominent core banking, risk and finance transformation journeys by indulging into emerging technologies and architectures.
You will be part of a very flat and open organization, where every employee has access to any member of the team, no matter what his/her role or level is.
An environment of learning and growing which is self-paced, as well as assisted by a rich set of online training modules, library of O-Reilly books, HBR, IEEE, Linda, Coursera, and mentoring by some of the industry veterans and thinkers.
An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.
5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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