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Job Details:
Company name : DoubleTree by Hilton Oxford Belfry
Position Name : Bartender
Location: Thame
Job ID : 8bb80bdfd450e2c0
Description : Job Ref: QHC4741
Branch: DoubleTree by Hilton Oxford Belfry
Location: DoubleTree by Hilton Oxford Belfry, Thame, Oxfordshire
Salary/Benefits: Hilton World Wide Benefits Discounts – The QHotelCollection Uk Benefits Discounts , Use of our leisure club , overtime available
Contract type: Permanent
Hours: Part Time
Shift pattern: Evenings Weekends
Hours per week: 20
Posted date: 04/02/2022
Closing date: 06/03/2022
Are you passionate about providing outstanding customer service?
Do you enjoy working in a customer facing role?
The Guest Experience Assistant is a key role within our hotels.You are the first impression a guest will have upon arrival at the hotel food beverage outlet(s) so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.
What will I do?
Provide high standard of service to all guests
Ensure you are fully knowledgeable regarding opening closing times
Should a guest be staying at the hotel on a package break, please ensure they are aware of what to expect and provide any additional advice if required
Greet all guests and ensure they
Be visible observant to pre-empt guest requests
Manage food orders, ensure guests receive a great customer experience and provide clear communication with guest kitchen
Provide product knowledge and information on food drink
Up-sell where possible
Up to date with all health safety and all related regulations
Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food beverage, enquiries, memberships, maintenance and housekeeping, spa leisure)
Is this the role for me?
Passion for delivering exceptional guest services
Courteous and pleasant attitude towards guests and other team members
Patience and good listening skills
Conflict resolution experience
Good telephone manner and IT Skills
Ability to work under pressure and able to multitask
Good attention to detail
Ability to take initiative and a practical approach to problem solving
Due to the nature of the role industry, flexibility is required to working hours as weekend and evening work will be required
Good time management and organisational skills
Ability to work as part of a team
Why The QHotels Collection
Family and Friends discounts in hotels across The QHotels Collection
Free onsite parking
Various Employee celebratory days throughout the year
Support with training professional qualifications, including course fees!
Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
Internal talent exchange network Access to an Employee Assistance Programme, 24/7, 365 days a year
The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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