[New Job Opening] Call Center Agent job Vacancy in Dubai


Are you looking for a Job in Healthcare Field then this post may be relevant to you.
Job Details:
Position Name :
Call Center Agent
Job ID :
Description : Answer calls and respond to emails· Handle patient’s inquiries both over the phone and by email· Research required information using available resources· Manage and resolve customer complaints· Provide customers with service information· Enter new customer information into system· Update existing customer information· Process orders, forms and applications· Identify and escalate priority issues· Route calls to appropriate resource· Follow up customer calls where necessary· Document all call information according to standard operating procedures· Complete call logs· Produce call reportsREQUIREMENTS· Must be a Arabic speaker· 1-2 years of experience in a call center or customer service environment is required· High school ,diploma or equivalent· Proficient in relevant computer applications· Knowledge of customer service principles and practices· Knowledge of call center telephony and technology· Good data entry and typing skills· Knowledge of administration and clerical processes· Fluent in English & ArabicJob Type: Full-timeJob Types: Full-time, PermanentWork Remotely:No
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