[New Job Opening] Call Centre Shift Leader job Vacancy in Harlow CM19

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Job Details:
Position Name :
Call Centre Shift Leader
Harlow CM19
Job ID :
Description : About The Role
We’re passionate about what we do and the difference we make to our patients’ lives. It’s this dedication that ensures we constantly deliver outstanding levels of care to our patients. Be part of a team that’s reinventing healthcare.
Reporting to the Call Centre Manager and leading a team of people who are responsible for coordinating, at the highest standard, delivery of medical supplies to circa 100,000 patients across the UK, the Shift Leader will need to motivate and manage the end to end performance of the team, exceeding Customer and Patient expectations at every opportunity and ensuring success. You will be a strong promoter of the operational performance of Patients Services internally and actively collaborate with other operational leads to achieve solutions.
Why LloydsPharmacy Clinical Homecare?
We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways – the opportunities are endless. In addition to the standard benefits that you would expect; 25 days annual leave plus bank holidays, company pension, bonus scheme, we offer:
Market leading maternity, paternity and adoption leave
Full support from our employee assistance programme including a health and well-being app
Up to 50% staff discount at LloydsPharmacy in store and online!
About You
We are seeking candidates with previous experience of leading a team within a call centre environment, you will have experience of leading shifts of up to 15 people within a KPI driven environment. You will inspire the trust and respect of the team and stimulate production within the workplace. You will always put our patient at the heart of what you do, you will be influential and skilled at different methods of communication.
About Us
Part of McKesson, a leading healthcare company, we strive to break boundaries, challenge the status quo and support the changing healthcare industry. We are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. With services ranging from straightforward delivery of medication to specialist nursing for complex conditions, we support a huge variety of patient needs.
We are defined by our ICARE values, and ILEAD behaviours. Together, they build our shared value system and are the key pillars of McKesson’s culture.
McKesson UK prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.
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