[New Job Opening] Client Operations Associate job Vacancy in San Francisco, CA

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Job Details:
Position Name :
Client Operations Associate
San Francisco, CA
Job ID :
Description : The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Serve as sole client contact and coordinate all NYT pre-launch activities to ensure white-glove service to top top-tier advertising clients.
Functions include:
Work closely with a Sales staff servicing client accounts.
Focus on the client deliverables by overseeing their execution, receiving and managing client feedback, and tracking the changes with the team.
Oversee development of RFP (Requests for Proposal) process utilizing the full scope of NYT ad products that strategically address the advertiser’s needs and campaign objectives for both print and digital.
Oversee logistical flow of pre- and post-digital and print ad campaigns, interacting on behalf of sales with other departments such as Research, Ad Ops, Sales Development, Ad Products and the Content Studio to make sure projects stay on track, deadlines are met, and that people are communicating effectively.
Own client communications, create/own contact and status reports, and share feedback with the client and the internal teams.
Track & monitor the business of the account, including account financials, and account progress with us and the client.
Oversee pre-launch campaign execution by informing internal teams about client expectations, direction, and decisions.
Participate in strategic and creative brainstorming sessions as needed and take an active interest in business development.
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local “Fair Chance” laws.
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