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Job Details:
Position Name : Client Service Representative, Culture
Location: New York, NY
Job ID : cc6349361a3bc463
Description : The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
The Client Service Representative role will oversee assigned client and account relationships, and act as a salesperson on the designated category and industry. CSRs are salespeople with a detailed knowledge of The New York Times products and policies. CSRs should act as team players and contribute to the goals and success of The NYT’s Advertising Department, and the company mission. The CSR reports to the Head of Industry. The CSR role is limited to client management through phone calls, emails and client visits of less than 2 hours a day or less, in partnership with the HOI.
Responsibilities:
Sell advertising by utilizing consultative sales methods on assigned categories and specific accounts.
Provide strong customer service and build good account relationships.
Detailed knowledge of New York Times editions, products and sales strategies.
Conceptualize, prepare, and deliver sales proposals. .
Communicate detailed and specific account information to Sales management.
Act as a team player and contribute to the team’s success.
Utilize Salesforce to ensure accurate forecast and sales pipeline
Demonstrated willingness and ability
Work in a team environment
Invest in a long-term commitment to team and category of business
Work on a set of development and growth accounts
Ability to sell in an internal sales role
Sell by effective use of available technology tools
Work under deadline constraints
Take guidance and mentorship from management
Understand competitive set and client share of market versus competitors
Participate in all trainings and gain knowledge from all available resources, including research and trades, and your team colleagues
Be cooperative with team members
Display high ethical standards in approaching business objectives
Ability to respond to client requests effectively
Qualifications:
College degree and/or business experience preferred.
Experience in sales or marketing desirable.
Good communication and presentation skills.
This position is represented by the NewsGuild of NY.
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The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local “Fair Chance” laws.
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