[New Job Opening] Customer Service Advisor (Full-time) job Vacancy in Pharmacy2U, Leeds LS15

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Job Details:
Company name : Pharmacy2U
Position Name :
Customer Service Advisor (Full-time)
Location:
Leeds LS15
Job ID :
3aeacc90ff8ec5ca
Description : Pharmacy2U is the UK’s first and largest online pharmacy, we’re a market leader in the pharmacy world, helping over 600,000 patients in England manage their NHS repeat prescriptions from request through to delivery.For over 20 years, we have used cutting-edge technology alongside our UK-based pharmacists, dispensing specialists, and customer care advisers to help improve the lives of patients.Our Leeds and Leicester -based dispensing facilities is distributing medication to patients across the UK at a rate of over £1m+ items per month.European Contact Centre & Customer Service Award Finalists 2020 in two categories and Gold winners in one.Categories – Responding in a crisis – Providing Leadership (Gold Winners) & Supporting CustomersThe Financial Times has ranked us as the fastest growing health business in the Pharmacy sector, marking a phenomenal year of growth and we wish to continue this growth trajectory with the confidence and trust of our patients.We’re an ambitious company with big plans and we’re looking for high calibre individuals to join our team and help us.Our aim is to further disrupt the industry for the benefit of patients with leadership that is passionate about building the skills and expertise of our teams- “come and join the rocket ship”- CEO Mark Livingstone.Role PurposeTo support and provide the best customer care to all our patients, ensuring an efficient and convenient ordering process. You will be skilled in calls, emails and web chat; contributing towards our 5* Trust Pilot rating.This is a demanding position with several key skills and processes to learn in an environment where your quality and productivity are measured and targeted.Essence of Role – Key AccountabilitiesAssisting customers with a wide range of enquiries regarding their accounts and ordersTaking ownership of customer issues to see it through and make sure that they get resolvedWorking with key teams across the business (Surgery, Dispensing, Dispatch, Pharmacist teams) to resolve any customer queries through to resolutionCalling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic serviceAccurately administrating customer account details using our core system (CDB) as well as use of Excel, OutlookResponding to customer enquiries across several platforms (Calls. Email, Live Chat & Social Media)Working a variety of back office processes to deliver our servicesEnsuring that workplace remains fun, relaxed and friendly!Knowledge, skills and experience required for roleSKILLS AND ABILITIESNumerateIT literate (used It systems and is quick to learn)Ability to use Excel at intermediate levelDemonstrate drive, initiative and proactivity in roleProven ability to work both as part of a bigger team and individuallyAbility to prioritise and organise tasks and workloadStrong communication skills (verbal and written)Display high level of accuracyEXPERIENCEExperience of working in a pressured environment, delivering against tight deadlinesExperience of working within company and ethical rules and regulationsExperience of working in a highly accurate environmentKNOWLEDGE AND QUALIFICATIONSGCSE (or equivalent) Maths and English Grade C or aboveAbility to use Excel at an intermediate levelPERSONAL ATTRIBUTES AND BEHAVIOURBe a good team player and proactively help fellow team members (and those in other teams) when they are busierAmbitious to learn and develop their careerTenacity and will to winDemonstrate professional conduct and respect for others at all times, both Pharmacy2U colleagues and our suppliers and partnersDemonstrate a patient first approach at all times and strives to exceed patient expectationsOUR CORE VALUESPassionate – The only way to do great work is to love what we doAmbitious -Healthy ambition fires us up without burning othersTrusted – Trust grows from our endless pursuit of the very highest clinical standardsInnovative – If there’s a way to do it better. We find itExcellent – Excellence is the gradual result of always striving to do betterNurturing – Be a brain to pick, an ear to listen, a push in the right directionTeam-focused – It is amazing what we can accomplish if we do not care who gets the creditWHAT WE CAN OFFEROpportunity to complete NVQ levels 2 & 3 qualifications in Customer CareHaving just moved into a brand new head office at The Springs, Leeds we have an amazing office environment https://thesprings-leeds.co.uk/#whats-happeningOne off bonus of £250 on completion of probationContributory pension (discounted insurance Aviva*)Employee discount site25% Discount on staff health and beauty purchasesSocial events throughout the yearPark Life Membership (exclusive offers and discounts for The Springs, Leeds)Free onsite parking and refreshmentsCycle to work schemeJob Types: Full-time, PermanentSalary: £20,800.00-£26,910.00 per yearBenefits:Company eventsCycle to work schemeEmployee discountReferral programmeStore discountsWellness programmesSchedule:Day shiftExperience:Contact Centre: 1 year (preferred)
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