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Job Details:
Position Name : Customer Success
Location: San Francisco, CA
Job ID : b1b7f2374dccbef2
Description : Please apply here: https://app.dover.io/apply/qualli/760a5a46-9438-44a5-8cea-d257b80ccdd2?rs=55634680About QualliQualli mission is to simplify logistics payments and build a global logistics payment network. With a single API, Qualli simplifies payments between shippers and suppliers.We are a product-obsessed team that enjoys building core infrastructure impacting 4.6 million people in the US. The founding team is made up of software engineers, data scientists and product designers who are passionate about logistics and fintech. We are backed by Susa Ventures, 8VC, Flexport and Maersk. Our team members join us from companies like Uber, Google, Flexport, Intuit and Rakuten.About the RoleEach and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Qualli. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals. You will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience and stickiness.To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product and Data Science.Key ResponsibilitiesEnsure customers are receiving value from the service through product adoption and overall customer satisfactionCustomer onboarding (2-3 month process) including gathering of required documents, 3rd party credentials, and customer requirements and validation testingAttending customer mid-point check-ins and final reviews with the goal of converting pilots into contractsSupport customers through managing disputes, claims, and other exceptions related to billing and payment transactionsBring the voice of the customer to the product development teamUnderstand how customers are using the product and find ways for them to use it more effectively and increase ROIDrive regularly scheduled check-ins, QBRs with customers while monitoring client satisfactionIdentify new business opportunities and develop account plans for ensuring customer retention and expansionMaintain a trusted advisor relationship with each assigned clientProactively identify changes we can make to our application to make our customers’ lives easierWork with Engineering, Product, Marketing and Sales teams to effectively communicate product functionality and messaging to customers and prospectsExperienced Required2+ years of work experience in operations, customer service, account management or sales in the logistics/transportation industryDemonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment requiredPassion for technology and dataObsessive attention to detailProven problem solving resultsExcellent written & spoken communication skillsBenefits & PerksPremium Medical, Dental, and Vision Insurance plansInsurance premiums covered 100% for youUnlimited PTOFireside chats with industry leading keynote speakersQuarterly offsites in locales such as Napa and TahoeGenerous professional development budget to feed your curiosityPhysical and Mental fitness subsidies for yoga, meditation, gym, or ski membershipsJob Type: Full-timePay: $50,000.00 – $130,000.00 per yearSchedule:Monday to FridayApplication Question(s):Please apply here: https://app.dover.io/apply/qualli/760a5a46-9438-44a5-8cea-d257b80ccdd2?rs=55634680Work Location: One location
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