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Job Details:
Position Name : Customer Success Manager
Location: Remote
Job ID : a0eee10e7b255d83
Description : The CompanyDover is building the first end-to-end recruiting orchestration platform for the world’s top companies. We combine best-in-class candidate evaluation technology with bespoke process automation to help companies find and hire top talent for their open roles.Recruiting is a $50B/year industry in the US, but recruiting departments and agencies still have incredibly manual processes.We’ve built a better way. Our advanced matching software identifies the perfect candidates across all recruiting channels and drives the hiring process to create a seamless, white-glove experience for both companies and candidates.Dover went through Y Combinator in 2019, and today 100+ companies use our product to run a better hiring process. We’ve raised $23M from top VCs and are currently profitable. We’re a remote team of 40 with hubs in San Francisco and NYC and a presence in Boston, LA, and DC.The RoleDover is looking to grow our team of Customer Success Managers.Your day to day work will involve interfacing with founders, CEOs, and CTOs of some of the fastest-growing companies in the world. Through owning onboardings, helping customers refine their talent searches, and working inside of the Dover product, you’ll nurture successful relationships and help customers get the most value out of the Dover product.This role combines account management, product management, and relationship building. Customer Success Managers champion the customers needs and work cross-functionality with our entire team (including our founders). As someone working both strategically and tactically with our customers, you’ll be in the best position to gain insights on our product and market — helping us to shape our roadmap and make improvements across business operations.We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.The ResponsibilitiesOnboard new customers and work with them to develop goalsEducate customers on the Dover product and coach them through their recruiting effortsCreate and closely monitor metrics to ensure we meet and exceed customer expectationsInterface with the customer-facing team to guide product decisions and priorities based on customer feedbackWork cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experienceBuild playbooks and best practices to help us scaleDevelop a strong rapport and trust with our customersAbout YouHave a bachelor’s degreeHave 4+ years of customer-facing experienceHave excellent communication skillsHave a high sense of ownership and the ability to work autonomouslyHave high EQ and enjoy building relationships with executives at our customersCan move quickly and adapt to ever-changing requirements in a high-pressure environmentAre thorough and drive projects to completionOur Commitment to DiversityAt Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.BenefitsDevelopmentCompetitive salary and meaningful equitySupport for personal and professional development outside of workOpportunities to grow within the company401kWellnessComprehensive health and dental benefits covered 100%Reimbursements for physical and mental wellnessDaily lunchFlexibilityAll the tools you need to do your best work, including laptop, monitor, desk, chair, and moreFlexible work scheduleUnlimited PTO plus mandatory 2 week vacationDover is hiring remotely across the US and US-friendly timezones.PLEASE APPLY AT: https://app.dover.io/apply/dover/ad8f0baa-8d48-4792-9857-6ffcf8626eaa?rs=55634680Job Type: Full-timePay: $100,000.00 – $150,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSchedule:Day shiftApplication Question(s):PLEASE APPLY AT: https://app.dover.io/apply/dover/ad8f0baa-8d48-4792-9857-6ffcf8626eaa?rs=55634680Work Location: Remote
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