[New Job Opening] Digital Selling Assistant (Mandarin Speaker) job Vacancy in London

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Digital Selling Assistant (Mandarin Speaker)
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Description : Digital Selling Assistant (Mandarin Speaker)
Role Responsibility
As a Digital Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the Digital Personal Shopping Team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department in store or through our digital channels.
As a Digital Personal Shopping Assistant, you will:
Support the Digital Personal Shopping team with online appointments, photography and transactions
Positively interact with potential and existing clients. Answering queries and providing guidance on our services
Continue to deliver our unique service by maintaining customer care. Responding to client enquiries, booking and following up on deliveries and client alterations to name a few
Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival
Work confidently and collaboratively with various departments, from the wider Personal Shopping Team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity
The Ideal Candidate
Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience
A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
A keen eye for detail. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers
Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
Known to be a sales and service expert
An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
About the Company
Our Creative Spirit
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.
Our Awards Cabinet
We’re not ones to brag, but since you asked…Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.
Our Future
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.
Everyone is welcome
We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.
The Fun Stuff
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:
Generous bonus and/or commission scheme
Discounted gym memberships
Pension contributions
Annual travel pass and cycle to work schemes
A volunteer day for all team members
Access to a wide range of training programmes to help your career development
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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