[New Job Opening] Director of Customer Experience job Vacancy in 137 5th Ave FL 5, New York, NY 10010

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Job Details:
Position Name :
Director of Customer Experience
Location:
137 5th Ave FL 5, New York, NY 10010
Job ID :
7c8ac07a8a3806e6
Description : As the Director of Customer Experience, you will define and oversee support strategy and operational excellence across all care channels. You will build and continuously optimize a best-in-class team that empathetically supports customers while ever-improving on key customer satisfaction metrics.
Responsibilities:
Lead the strategy and execution of our end to end customer experiences via our customer experience platforms including email and social media
Define ambitious goals and service levels and then develop structures, rules and policies to ensure KPIs are met
Leverage a variety of critical support metrics to define and execute against a data-driven strategy
Serve as a strong cross-functional partner within the organization, partnering across Integrity, Global Safety Operations & Policy, Internal Tools, Product Groups, and other cross-functional teams to further improve internal tools and systems to drive efficient support operations
Lead the development of the future state of our customer experience team, including potential for support from remote employees, part time employees, and/or vendor support to ensure scalability
What We’re Looking For:
5+ years of relevant work experience in customer experience
You make every decision with the user at the forefront
You are knowledgeable of the latest best practices and technologies in CX ecosystem and believe in continuous optimization
You have a strong track record of people management with in-house and remote and/or vendor teams
You are data driven and goal oriented and measure success both quantitatively and qualitatively
You can see the big picture, but are willing to dive into the details to move projects along
You’re a team player with a “no task is too small” attitude
You enjoy working in a fast-paced and ever-changing environment
Our Company:
Hinge is the dating app for people who want to get off dating apps. In today’s digital world, singles are so busy matching that they’re not actually connecting, in person, where it counts. Hinge is on a mission to change that. So we built an app that’s designed to be deleted. On Hinge, there are no rules, timers, or games. Instead, you’ll meet your most compatible matches and you’ll have unique conversations over what you’ve shared on your detailed profile. It’s a natural way to find a great first date. Currently, 3 out of 4 first dates lead to second dates, we’re the #1 mobile-first dating app mentioned in the New York Times wedding section, and we’re the fastest growing dating app in the US, UK, Canada, and Australia.
Our Culture:Authenticity: Share your genuine thoughts and opinions directly.Courage: Invite and deeply consider challenges and criticism.Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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