[New Job Opening] Ethernet Order Management Customer Service job Vacancy in BT, Liverpool

Are you looking for a Job in Ethernet Order Management Customer Service Field then this post may be relevant to you.
Job Details:
Company name : BT
Position Name :
Ethernet Order Management Customer Service
Location:
Liverpool
Job ID :
159b67890a8319c2
Description : Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
The ideal candidate will have experience or knowledge of Ethernet delivery, with products such as, EAD, FTTC, FTTP, Fibre on Demand.
Experience of dealing with Openreach and Openreach systems would also be desired.
Effective role management
Effectively manage all activities and tasks allocated to the role, within the defined targets set.
Pro-actively manage Ethernet Access Direct (EAD) orders through to completion delivering Wholesale Ethernet orders.
Co-ordinate orders across all back-end systems in order to understand and align information across all relevant systems.
Effectively maintain job notes in all necessary management systems with information that is timely, relevant and meaningful.
Manage and deliver own workload effectively, by monitoring work intake, output and performance.
Monitor delivery performance statistics and act accordingly to the agreed target performance.
To support the delivery of continuous improvement, highlight any operational or process problems/issues as they arise and provide upward feedback on ideas or initiatives to support own and team performance.
Demonstrate competent complaint handling and problem-solving skills; taking ownership through to resolution.
Manage GM level escalations and complaints from both internal and external customers through to a successful conclusion within defined timescales.
Perform root cause analysis of orders and tasks/activities as required and implement robust improvement plans where applicable.
Take on project work in support of customer delivery or in support of other LOBs to achieve customer delivery and satisfaction.
Provide management or customer reports when necessary.
Undertake when needed additional activity to support Line Manager.
Understand Openreach EAD install procedures and utilise Openreach customer portal to gleam information on circuit progress and escalate where needed.
You’ll have the following responsibilities
Maintain appropriate expertise and skills on the systems, tools and/or procedures relevant to the domain of the work performed and directly related areas.
Understanding of the end to end delivery processes relevant to the role.
Maintain an effective and up to date knowledge of the BT ordering and delivery support systems that are relevant to successfully carrying out the role.
Ability to work on a variety of different products and services when required in line with business/customer requests.
Accountability and ownership of issues and show a willingness to resolve to the best of his/her ability.
Flexible and adaptable to change; demonstrating a willingness to learn about new products and services in line with business/customer needs.
Self-motivating and able to work with the minimum supervision.
Provide / assist with the coaching/training of team members and production of documentation/reference guides as and when required.
Housekeeping and administration
Follow documented team procedures relating to attendance patterns and present a professional image at all times.
Record time on approved systems to contracts/activities worked within agreed guidelines.
Ensure personal leave is booked in advance and ensure a comprehensive handover to a nominated cover is arranged.
Take ownership of personal development and use the HR portal to provide evidence for quarterly reviews.
Fully prepare for team meetings, 1:1’s and other forums as required, and proactively participate in team meetings, all hands calls and conference calls.
Keep organised, easily retrievable records in line with the document retention policy.
Ensure that BT mandatory training is completed on time.
Safety. To ensure the health and welfare of the job holder (and his/her team if applicable) in accordance with BT’s Health & Safety policy.
Security. To access, use or disclose customer information only when needed for the job in accordance with BT’s Security Policy. Any other access may only be made on receipt of additional authority in accordance with BT Information Security. To ensure that the job holder (and his/her team if applicable) is made aware of the need to safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
Communication and inter-working
Work and communicate effectively with all necessary upstream and downstream functions (e.g. account teams, market units, billing teams, business improvement specialists and product line, etc.). to improve the end to end process and achieve the customer and business outcomes.
Always communicate professionally and appropriate to the medium (e.g. face 2 face, phone or email.), the situation (e.g. team meetings, presentations) and the audience. (E.g. internal/external customer, management, colleagues, etc.).
Provide relevant expertise and support to both internal and external customers as required (e.g. to account teams, product line), on the continual development of products and services.
Build positive relationships with customer and suppliers.
You’ll have the following skills & experience
Customer focused
Self-motivated
Clear communicator
Attention to detail
Good Telephone manner
Experience of dealing with Openreach and Openreach systems would also be desired.
Benefits
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:
Competitive salary and on-target bonus plan
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Car allowance (dependent on your role)
Share option and pension scheme programmes
Automatic enrolment into our ‘Sales as Profession’ community
Flexible benefits to fit around you
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT
How to Apply
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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