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Job Details:
Position Name : Front Desk Receptionist
Location: Spring Premier Dental in Spring, TX 77388
Job ID : 26204cb1322838cf
Description : PRIMARY RESPONSIBILITIESResponsible for administering the day-to-day activities of the dental front desk and office, including but not limited to: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, and recall/recare system. May also be required to assist with general front office duties.SPECIFIC DUTIESReception ManagementManage day-to-day operations of dental officeOpen and close dental office according to office protocolReview the office for a neat, professional appearance and make necessary changesCheck the daily schedule for accuracy and post it in all treatment roomsAnswer and respond to telephone calls with professionalismSee that the phone is answered before the third ring at all times. Collect and respond to messages left on the answering machine. Make sure appropriate message is on machine, example: lunch, staff meeting, holiday etc.Manage the answering machine daily. Assure that the message is context appropriateReview supplies for reception and provide order to office manager according to office protocolEnsure that HIPAA Notice of Privacy Practices Notice is on displayMonitor the condition of the patient bathroom. Check at least twice daily and correct any cleanliness issues.Patient ManagementMaintain a professional reception area; organize patient education materials, etc.Greet and welcome patients and visitors to the practiceCheck in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient systemOversee patient relations & handle patient complaints, according to office protocolHelp explain office policy to patientsConfirm the next day’s appointments according to protocol and patient preferencesMake follow-up appointments as neededBe familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policySend welcome letters to new patients. Send thank you cards, coffee mugs or letters to referral sources. Send sympathy or congratulatory cards to patients of the office, as appropriateInsuranceHelp to update insurance information on all patients at all timesOrganize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctorInventory ManagementMonitor inventory and order dental office supplies as neededMonitor and make sure all dental office equipment is working properlyJob Type: Full-timePay: From $18.00 per hourSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:All patients are requested wearing masks. All surfaces and areas are disinfected regularly. PPE provided. etc..Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location
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